Sales Support

3 weeks ago


Leicester, United Kingdom Utility People Full time

**Summary**: We are looking for an experienced Sales Support professional to join our client, a dynamic and forward-thinking energy solutions provider. You will be required to
**previous experience in the Energy sector, **ideally within
** sales support or customer service**, possess excellent attention to detail and enjoy a varied workload
**Key responsibilities**:

- Reply to customer inquiries delivering exceptional customer service & lasting relationships.
- Collaborate with sales team to process sales, prepare quotes & manage documentation.
- Maintain customer databases, guaranteeing the accuracy and currency of all information.
- Generate reports and assist in the analysis of sales data.
- Conduct analysis of customer billing and coordinate with customers for timely payments.
- Assist in preparing invoices, tracking payments, and resolving billing inquiries.
- Manage the installation timeline post-sale agreement, coordinating with suppliers and Distribution Network Operators (DNOs) to ensure timely and smooth installations.
- Provide regular updates to customers throughout the process.

**Skills and experience required**:

- **Energy Industry** experience - essential
- Previous experience in a sales support or customer service role
- You will be driven, articulate and enjoy problem solving
- Excellent organisational and time-management skills.
- Outstanding communication and interpersonal abilities.
- Meticulous **attention to detail** and a high level of accuracy.
- Capability to work independently and collaboratively within a team.
- Ability to work in a fast-paced sales environment
- Ability to attend the office in Leicester 5 days per week


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