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Sales Support Assistant

3 months ago

Abingdon, United Kingdom Whittard of Chelsea Full time

**Position title**
- Sales Support Assistant**Description**

**Department - B2B Team**

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Sales Support Assistant role is an exciting opportunity to be part of this journey with the B2B team at our Milton Park offices.

Working closely with the B2B Sales, Commercial Planning and Operations teams you will ensure that all B2B orders are effectively processed. You will ensure all activities associated with the receipt and processing of B2B orders are completed and remaining customer focused at all times. You will also get involved in collating and analysing reports that support the effective forecasting and processing of orders.

**Please note this role is hybrid and you will be based in our Milton Park (OX14 4SH) office 3 days a week.**

**Responsibilities**
- Process confirmed customer orders, by:

- Entering orders in the system, liaising with Commercial Planning to match to stock, sending to warehouse and following through to dispatch and invoicing.
- Tracking order statuses and feeding back to B2B Sales team their progress and likely shipping date.
- Working closely with the warehouse to ensure timely despatch of orders within agreed internal SLA.
- Providing the Finance Team with the relevant information to raise proforma invoices and produce final financial and commercial invoices once orders have shipped.
- Effectively communicate with customers, ensuring high levels of customer satisfaction
- Ensure key documents and reports are updated and shared with stakeholders

**About You**
- Educated to ‘GCSE’ standard.
- Must be familiar with Microsoft Office, particularly Excel.
- Retail/B2B background and/or customer service experience preferred
- Export understanding would be advantageous.
- Be numerical, logical, and accurate with good attention to detail even under pressured environment.
- Being structured and organised is a must.
- Excellent communication skills, with the ability to adapt communication styles.

**Job Benefits**
- Generous holiday allowance + enjoy your birthday off
- Up to 50% store discount on Whittard products.
- Monthly product allowance.
- Auto-enrolment Pension scheme.
- Access to our wellbeing portal and Employee Assistance Programme
- Flexible working opportunities.
- Selection of family friendly benefits.

And much much more
- Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences._
- Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand_

**Hiring organization**
- Whittard of Chelsea**Job Location**
- First Floor West, 25 Western Avenue, Milton Park,, Abingdon, OX14 4SH**Working Hours**
- 37.5**Base Salary**
- £27000-£27000_ Per year_

**Date posted**
- 28th May 2024**PDF Export**
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