Hotel Receptionist

Job Objective..:
To ensure all guests and visitors are dealt with in a graceful and attentive manner, allowing them to interact with the team and to answer any questions they may have, ensuring all necessary information is provided.

Responsibilities..:

- Deliver exceptional customer service at all times
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and respond to guest inquiries or requests promptly
- Assist with reservations and cancellations, ensuring accuracy of information
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organised front desk area
- Ensure guests are made aware of promotions and offers at every opportunity

Requirements..:

- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Multitasking abilities with attention to detail
- Proficient computer skills, including knowledge of hotel reservation systems
- Flexibility to work shifts, including evenings, weekends, and holidays
- A positive “can do” attitude, whilst remaining friendly, smiley, sociable and welcoming to our guests

Note:
Previous experience as a Hotel receptionist or in a similar role, is preferred but not required as training will be provided.

We offer competitive pay and benefits packages for our employees. Join our team today and be part of a dynamic hospitality environment.

**Job Types**: Permanent, Part-time
Part-time hours: 24 per week

**Salary**: From £13,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Sennen: reliably commute or plan to relocate before starting work (required)

Work Location: In person