Event Handler

The purpose of this role is to monitor our 4 care homes. From a centralised base you will be part of a team servicing all 4 sites to monitor and protect our residents by examining acoustic monitoring systems to escalate any irregularities, trips or falls of residents within our care homes.

Key Results

Summary responsibilities
- Delivering Service Level Agreement for our residents through full responsibility and accountability to provide a high-quality customer service and care.
- Ensure all safety and emergency procedures are followed.
- Monitoring of the innovation acoustic monitoring system and following procedures in the event of an incident.
- Ensuring the safety and well-being of our residents.
- An understanding of care/night-time care.
- Production and submission of incident reports.
- Following check-in and sign-in protocols to ensure escalation procedures are confirmed and tested, prior to the shift starting.
- Keeping records of site activity through the Daily Occurrence Book.
- Immediate escalation of incidents to care homes.
- Proactive attitude and the ability to work well as part of a team.
- Ability to adapt and deal with the unexpected.
- Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust.

Skills and experience

Communication
- Numeracy, literacy and verbal skills.
- Communicate with people with different communication needs.
- Understand and follow instructions and procedures.
- Strong customer service skills.

Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Drive and motivation.
- Positive approach to challenges.
- Evidence of interest to make a difference.
- Challenge, or suggest new ways of working.

Well-being and Values
- Demonstrate interest, care and attention.
- Create a positive impression.
- Reliable, dependable and professional.
- Aware of cultural and individual differences in all interactions and service areas.

Working with others
- Works effectively as part of a team.
- Strong customer focus.
- Builds relationships of trust with others (team, residents and their family & friends).
- Displaying a welcoming and approachable style.

Other Skills and Qualifications

Essential
- GCSE English and Maths
- Previous experience of working in a care home environment
- Understanding of technology and IT systems

Desirable
- Experience of using Acoustic Monitoring systems
- Understanding of the needs of older people, including dementia and complex care needs.
- Understanding of GDPR.

Additional Information
- Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

31.5 hours per week over 4 nights on rota week 1 and 3 nights on rota week 2, 21.00 - 07.00 with sixty minutes unpaid break.

£11.81 per hour plus enhancement for nights where applicable