Customer Service Advisor

2 months ago


Leeds, United Kingdom Brook Street Full time

Do you have excellent customer service skills?

Do you enjoy talking to and helping a wide range of people?

If so, Brook Street is looking for someone with your skills in the Leeds area.

We're partnering with a market-leading insurance business as they look to recruit Customer Service Advisors on a temporary-basis for at least 6 months, starting in January 2023.

This role is Monday-Friday and you're working hours would be either 09:00-17:00 or 10:00-18:00. There is no weekend or evening work required, however there is overtime available.

The hourly pay is an excellent £15.38, and you'd be joining a business that prides itself on a people-first culture.

As such, you can expect to be working with a friendly and supportive team that will ensure you're given all the training and development you need to excel in the role.

Your key tasks will include:

- Taking inbound calls from customers for a range of queries
- Helping your colleagues to progress and administer customer insurance claim
- Ensuring customers have a first-class experience throughout
- Updating the company systems with accurate information

This role will suit you if you have:

- Excellent customer service skills
- Experience of working in a customer service role
- Good IT skills (as you'll be using the company's internal systems)
- Good written communication skills (as you'll need to accurately record customer information)



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