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Team Leader

1 month ago

Kingston upon Hull, United Kingdom Kingstown Works Ltd. Full time

**Job description - Team Leader (Admin)**

KWL is one of Hull's leading building, repairs, and maintenance contractors and employ a local workforce of approximately 450 people.We invest in our employees and take pride in delivering services across the city and surrounding regions.

KWL is committed to meeting our customers' needs and we need the right people to make this happen. We are looking for people who want to be part of a successful business and by their efforts create a long term career for themselves. Our workforce encompasses a wide range of trades and skills and we are on the look out for talented and enthusiastic people who can add value to our team.

The post holder will manage and lead a team of approx. 12 staff in delivering all administration related aspects of Repairs & Maintenance, providing a service for circa 23,000 tenanted and empty properties within social housing and private sector workstreams

**Basic salary Circa £24,961**
- Pensions - Career Average Earnings Defined Benefit Scheme with generous employer contributions
- Full Time (37 hours per week)
- Core hours - Monday to Friday between 8am and 6pm
- Holiday Allowance - 23 Days + 8 Bank Holidays

**Purpose / key responsibilities**:
1. **Management of admin staff in alignment with KWL policies & procedures**
- Monitoring performance
- Ensuring Admin staff rotas meet service requirements
- Holidays
- Mentoring
- Staff Training & Development
- Sickness Absence

2. **Administration aspects**
- Issuing work to operatives / Sub contractors
- Arrange / rearrange appointments on jobs which can be multi trade jobs
- Action delays on orders
- Work within K.P.I. parameters
- Completion of trades and orders
- Housekeeping of orders

3. **Attending meetings** - both Internal and External Client related

**Requirements**:

- Good working knowledge of tasks performed by admin support resource.
- Experience of call handling including escalation calls and scheduling of work.
- Able to prioritize Admin Support roles to ensure operatives’ workload meets \KPI targets.
- Basic financial knowledge in order to prepare accounts for billing.
- Manage reports to ensure KPI are monitored and managed
- Three years supervisory experience within an operational role.

**We have some ambitious plans in place to grow the business, are positive about supporting women into construction and are looking for people that are**:

- Reliable
- Customer focused
- Results driven
- Passionate about their role
- Naturally safety conscious
- Flexible with a 'can do - will do' attitude
- Able to work on their own or as part of a team
- Motivated and hard working

**What do we offer our staff**
- Job related training and development
- A company uniform where applicable
- 3 x salary life cover as part of pension membership
- Attendance allowance
- Excellent sick pay scheme
- The opportunity to work for a company with a trusted reputation for excellent customer service
- Working locally
- A professional working atmosphere
- Eligible to join the Company Cycle to Work Scheme and the BHSF Health Scheme

**KWL is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, a basic DBS (criminal record) check will be carried out for this role.**

Application deadline: 8th February 2023

Expected start date: TBC

**Job Types**: Full-time

**Salary**: £24,961 per year

**Job Types**: Full-time, Permanent

**Salary**: £24,961.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

Work Location: One location

Application deadline: 08/02/2023

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