Housing Officer

2 weeks ago

Teddington, United Kingdom RHP Full time

**_Don’t just find a job. Feel it._**

**Who we are**

Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide top quality management services to 30 independent landlords, supporting around 2,000 properties. We own and manage 300 of our own properties and we’re planning to develop more homes, so it’s an exciting time to come and work with us.

If you want to make a difference, we’re the place for you. We provide people with a place they’re proud to call home, along with modern services that make lives easier, and we work in collaboration with our customers to make sure our people and our communities flourish.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, ranking in the top ten of the Great Place to Work list twice over the past five years and achieving Investors in People Platinum status for the second time in 2021.

We’re based at our main office in West London and own or manage stock across the country, from Brighton in the south to Kings Lynn in the north. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.

**Who we’re looking for**

You’ll provide responsive and proactive customer service to our tenants and Management Committees, using your housing knowledge to manage complex cases quickly and brilliantly.

A typical day for you would include providing housing support to our co-op customers and management committees, managing rent arrears, complex tenant disputes, complaints, ASB, and overseeing the allocation process. You’ll work with customers to support the delivery of all cyclical health & safety servicing, write performance reports, and prepare court papers.

You’ll have experience in a similar role and working as part of a team that delivers super service. You’ll be able to work autonomously, effectively manage your time between co-ops, juggle multiple tasks at once and be willing to work at some of our dispersed offices. Your excellent communication and organisational skills will help you build a great working relationship with the co-ops you manage. You’ll have a flexible approach to working outside core hours, attending coop meetings (which are usually held in the evening).

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