Customer Service Advisor

15 hours ago

Darlington, United Kingdom Northgate Vehicle Hire Full time

**Do you currently work in, or have experience of providing great Customer Service? Are you keen to work in a vibrant, interesting, and expanding business?**

Northgate’s Customer Service Team is growing and we’re looking for passionate Customer Service professionals to join our team

**We offer**:

- A starting salary of £19,553.62 which will increase as your experience grows
- 31 days holiday (inclusive of bank holidays) with an extra day off to celebrate your birthday
- Contributory pension scheme
- Life assurance
- Free car parking
- Opportunities for progression through our onsite training programme

**Working Hours**: 37.5 hours per week, between 8am and 4:30pm, and 9am-5:30pm on alternative weeks.

**Contract**: Permanent

**Location**: Darlington.

The key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage various customer requests as well as providing a high level of service to all stakeholders, both internal and external. Your core values will demonstrate keeping our customers at the forefront of every transaction and providing updates throughout. You will achieve this by striving for a one touch resolution, picking up the phone and reinforcing our culture of being people talking to people.

As a Customer Support Representative, you will be a highly motivated, skilled member of the team. You will share our departmental values to assist across all functions and ensure we achieve all of our KPI’s. You will have an appetite to learn, a proactive approach to support in various workstreams, a positive outlook and an ability to use your own initiative and take ownership to provide solution to problems.

**About you**:
To be successful, you will need to be up for a challenge, with great listening skills and the determination to go the extra mile for customers. You will need to be able to demonstrate:

- Excellent administration and organizational skills
- IT literacy
- Your able to understand customer queries / complaints and provide an appropriate professional response
- Strong communication skills - written and verbal
- Ability to build relationships and work well with other departments
- A passion for providing excellent customer service

**Be part of our team

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