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Associate User Researcher

4 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 342778**Salary**:

- £28,341 - £30,323**Job grade**:

- Executive Officer**Contract type**:

- Fixed term**Length of employment**:

- 9 -12 months**Business area**:

- HMRC - CDIO - HR**Type of role**:

- Digital**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, WorthingAbout the job

**Job summary**:
Are you passionate about user experience?

Are you a strong communicator?

Are you currently studying towards a degree, and looking to complete your year in the industry?

**Job description**:
Imagine getting paid to gain new skills that will serve you throughout your career. As an Associate User Research industrial placement, you will earn while you learn and make a real impact.

You will become part of the Government Digital and Data profession. You will work with other user researchers, designers, product managers and business analysts to help define what will be built. You’ll also work with developers to figure out how it can be built. Our approach puts user needs at the heart of digital development.

You will have the opportunity to effectively manage user recruitment information using HMRCs User Panel Customer Relationship tool (a database of people who have volunteered to take to part in User Research).

In this role, you will have the opportunity to:

- Undertake day to day activities to assist user researchers with their recruitment of users and support all aspects user research.
- Proactively manage user information on HMRCs User Panel customer relationship database, deal with day to day recruitment queries from researchers and be an expert in using this tool.
- Maintain the database of users; import / input user data; store, manage and retain data securely in line with HMRC user recruitment policy and procedures.
- Build a good rapport with the User Researcher community and develop sound understanding of their recruitment and research needs.
- Help ensure researchers get the right users and plan effective research sessions through developing effective recruitment plans, screeners / briefs and discussion guides.
- Work with recruitment agencies to ensure HMRC recruitment needs are met.
- Support HMRCs process for User Research incentives, manage the local process and deal with associated issues (e.g., stock-take, ordering, tracking, payments).
- Track performance of services using Google Analytics (e.g., Page Views, Conversion Rate) to understand the impact of the user panel on user behaviour.
- Understand recruitment needs for accessibility and assisted digital users and support this activity when assisting the user research community.
- Provide admin and operational support for the User Research leads and community, such as supporting community meetings, training plans, communications, organising events, knowledge management and maintaining information/data.
- Engage in the wider User Research community, building relationships with other User Researchers and identify recruitment best practices we can adopt.

You may also have the opportunity to:

- Support and conduct analysis of research data alongside other user researchers to help produce clear findings.
- Support teams to conduct inclusive research with a diverse set of users, to help ensure HMRC digital services are usable and accessible for all.
- Explore and develop your understanding of user research methods.
- Grow your awareness of the social and technological context of HMRC digital services.
- Recognise the importance of understanding the life and work of users to design and deliver effective services.

**Person specification**:
**Essential Criteria**

We are looking for someone who:

- Has an understanding of working in an agile environment.
- Is proactive, plans ahead and can identify key issues ensuring they are given attention at the earliest opportunity.
- Has attention to detail and strong communication skills, both written and oral, with the ability to relay technical information to all audiences.
- Has the ability to work effectively under pressure, sometimes to tight deadlines and make quick and effective decisions regarding problem solving and prioritisation.
- Is a team player, willing to pick up a range of different tasks and deliver work on behalf of the team.

**Eligibility Criteria**
- You must be in the penultimate year of your degree course.
- Studying towards a degree in one of the following - IT, Psychology, Cognitive Science, Human Factors, Computer Science or Product/Interaction Design.

**Qualifications**:

- You must be in the penultimate year of your degree course.
- Studying towards a degree in one of the following - IT, Psychology, Cognitive Science, Human Factors, Computer Science or Product/Interaction Design.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible wor