Pals Officer

Do you want to make a difference? At Maidstone and Tunbridge Wells NHS Trust, we strive to deliver the highest standards of customer service and the Patient Advice and Liaison Service (PALS) is a key part of this. Dealing with thousands of enquiries a year, this small team provide an invaluable contact point for patients, relatives and other service users.

A rare opportunity has arisen for a full time Band 4 PALS Officer. The post holder will be required to work 37.5 hours a week, Monday to Friday, 9.00am - 5.00pm (excluding public holidays). The post holder will be required to work at both Maidstone Hospital and Tunbridge Wells Hospital, in line with service needs.

Previous experience of using Datix or Inphase would be a distinct advantage, but training will be provided to the successful applicant. If you are a problem solver, have good negotiation and influencing skills, empathy, resilience, a can-do attitude and a flexible approach we would like to hear from you.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

**Interview Date**: 12th March 2024