Siu Role Profile/ Fraud Control Officer

6 months ago

Redhill, United Kingdom AXA Partners Full time

**Join Our Team - Special Investigations Unit (SIU - Fraud Team)**

**Position Summary**: AXA Partners is looking for a dynamic and experienced professional to join our team as a Special Investigations Unit/Fraud Control Officer. This crucial role, positioned at a medium to senior level (depending on experience), will provide direct support to our Travel Claims and Medical Assistance claims teams, conducting forensic checks on new and ongoing claims to support or deny claims where fraud is suspected or proven.

Location: AXA Partners, Redhill Length of term/Tenure: 6 Months - Secondment Salary:
**Key Responsibilities**:

- Analysing and working on new Travel & Medical Assistance claims referred into the SIU workbook/Queue - Auto/manual
- Ensuring cases allocated into personal workbooks are correctly prioritised and managed through the full end-to-end SIU process in a timely manner
- Performing forensic reviews of Travel & Medical Assistance claims to minimize financial risk or loss to AXA Partners UK&I Ltd
- Use of Fraud prevention tooling - Resistant AI/ID Tool (training will be given)
- Maintaining a strong framework of internal controls both internally and via relationships with third-party clients and others
- Proposing and following up on process improvements to support operational teams, improve internal controls, and support future profitability by reducing exposure to fraud
- Liaising with in-house recoveries and associated litigation SMEs when fraud is suspected or indicated
- Supporting Leakage Auditors when fraud is suspected as a causal issue

**Your Profile** Skills and Experience: Essential**:
Experience in working in UK Travel/Medical Assistance insurance or similar business lines

Excellent analytic skills and ability to challenge, including experience in fraud investigation or law enforcement

End-to-end experience and working knowledge of UK Travel Claims Operations

Knowledge of AXA UK fraud handling processes or similar fraud case management

Knowledge of litigation or regulatory-based work and experience in dealing with internal and external legal teams, as well as enforcement agencies

**Desirable**:
Knowledge of AXA Partners CFR/OFR Audit Methodology or comparable audit styles

Full experience in Travel Assistance or equivalent case handling, including complaints and associated procedural guidelines

Knowledge and experience of the UK Travel Insurance Recovery process, or other similar

Experience/knowledge in associated litigation and coordination/collaboration with legal colleagues

Knowledge of MS Visio tool/package
**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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