Retention Wellbeing Specialist

6 months ago


Bournemouth, United Kingdom Vitality Full time

**About The Role**:
Remote/home-based role

The Retention Wellbeing Specialist plays a fundamental role in how Vitality brings its core purpose to life, making the benefits of healthy living a reality for members group wide and supports members & Group Secretaries directly to engage with Vitality and use the benefits of Vitality to the maximum. Assists Retention across all BHC businesses and ensuring contacts have the tools required to promote Vitality in the workplace.

**Accountabilities**
- Create and maintain a monthly delivery programme of engagement and wellbeing sessions with Vitality PMI, Vitality Programme, and other areas of Vitality products to VitalityHealth & VitalityLife Members
- Hold 1:1 calls with Group Secretaries to help with improving engagement, health, and support for usage of Vitality
- Work closely with internal and external stakeholders to generate referrals and support the wider retention effort throughout Distribution & IFAs
- Dazzle customers and take accountability for member queries raised whilst presenting, delegating to relevant business owners post visit to achieve member satisfaction
- Inspire employee engagement by promoting our brand values and role modelling the benefits a healthy lifestyle can bring
- Achieve targets and objectives set by Retention managers
- Collaborate with other areas of the business to maintain a high degree of expert knowledge around product, industry, and workplace engagement to fulfil role and comprehend wider challenges/opportunities
- Design and implement engagement initiatives for Vitality members internally and externally working in collaboration with other stakeholders to have maximum impact on engagement with Vitality members
- Deliver presentations, engagement sessions, initiatives and achieve targets for engagement across customer base

**Skills required**

Essential
- Experience of supporting and delivering health and wellbeing related programmes with excellent administrative, project management, accuracy, and time management skills
- Relevant qualification or work experience possessing an interest in workplace health and wellbeing
- Able to build relationships with internal and external stakeholders
- Confidence to run, manage and host events independently including live online and in person

**About Us**:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. #LI-Hybrid

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Find out why people love being part of the Vitality Team


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