Volunteer Charity Shop Assistant

We are looking for Volunteers to assist at our Shop in Rochford. We are looking for a commitment of at least 4 hours per week.

**What the role involves**:

- Assisting customers on the shop floor
- Serving customers at the till
- Meeting donors and gaining sign ups to the Gift Aid scheme
- Sorting/preparing donations ready for shop floor display, which may include steaming
- Merchandising/rotating stock on the shop floor
- Supporting any new promotions as they occur
- Light cleaning duties
- Any other reasonable duties designated by the Manager in charge

**Skills, experience and qualities required for the role**:

- Reliable, regular and punctual attendance
- Dependable, interactive communication
- Flexibility and adaptability when required
- Promotion of good customer service

**Recruitment Process**:

- Application form
- Informal interview
- ID verification
- Two referee details
- Recruitment paperwork
- Parental//guardian consent if aged 13 - 16
- Induction session

**What we require from our volunteers**:

- Satisfactory recruitment checks
- Respecting and adhering to the charity’s Values
- Following the guidelines, policies and procedures of the charity
- Carrying out your role to the best of your ability, enthusiasm, and professionalism
- Being reliable and committed, giving as much notice as possible if you are unable to attend your shift
- Participating in training deemed relevant for your volunteer role, within the agreed timeframes
- Maintaining confidentiality of charity information and adhering to GDPR (data protection) regulations

**Benefits of Volunteering**:

- Meet new people
- Try something new
- Be part of your local community
- Learn a new skill or experience
- Increase confidence and self esteem
- Improve employment prospects
- Be part of a team
- Move towards making a career change
- Use your skills to benefit others
- Give you a purpose or routine
- Training in a key industry skill

**Please note this is an unpaid volunteer role, with agreed out of pocket travel expenses**

**Job Types**: Full-time, Part-time

**Salary**: £0.01 per year

Schedule:

- Monday to Friday
- Weekend availability