Accommodation & Welfare Officer

3 weeks ago

Cardiff, United Kingdom CELT - Centre for English Language Teaching Ltd. Full time

**ACCOMMODATION & WELFARE OFFICER**

CELT - Centre for English Language Teaching in Cardiff is a family-run English language school (established in 1989) running year-round courses for adult students throughout the year. We also run courses for teenagers during the summer and for closed groups at other times of the year.

We are looking for an ‘Accommodation & Welfare Officer’ to start as soon as possible. The role involves contact with our international students, local host families, and our agent partners.

The position will suit someone with very good interpersonal skills, diplomacy, and excellent administrative skills. Full training and support will be provided.

**Main duties will include**:

- Maintaining regular contact with existing host families, making sure they are aware of any changes in UK legislation or British Council accreditation regulations that affect them, ensuring that all hosts are fully compliant with current statutory regulations (e.g. annual gas safe certificates, fire risk assessments, DBS checks, etc.).
- Recruiting new homestay providers when needed, visiting their homes to ensure that they can provide suitable accommodation.
- Booking alternative accommodation e.g. hotels, B&Bs, or our own residence for students and group leaders not staying with homestay providers.
- Monitoring check-ins and check-outs in our residence and sending out relevant information to students arriving and leaving.
- Monitoring availability in our residence and with our homestay providers, keeping the directors informed of occupancy levels.
- Monitoring quality control and responding rapidly to any issues that arise regarding both homestay and self-catering accommodation.
- Meeting groups on arrival and introducing students and their group leaders to their homestay providers.
- Meeting students and group leaders regularly to ensure that there are no problems or complaints either relating to their accommodation or their welfare.
- Handling homestay problems out of hours if there is an emergency.
- Arranging a move from one homestay to another if a student or homestay provider is unhappy and liaising with all parties concerned.

As a Designated Safeguarding Officer, the person will need to liaise with the other members of the Safeguarding Team and deal with any day-to-day safeguarding matters at the school as described in our Safeguarding Policy, Prevent Policy, and other associated documents.

We also require the person to provide admin cover when needed.

The nature of the language school is such that at certain times it will be very busy and work priorities may change. The role of accommodation and welfare officer is not a normal 9 to 5 job as it is sometimes difficult to visit homestay providers during office hours. Furthermore, student groups often arrive at the weekend and emergency situations can arise at any time.

The position allows for hybrid working, i.e. working from home is possible at certain times of the year.

**Profile for the role**

We are seeking a person who has the following qualities:

- Excellent customer service skills. The role requires kindness, diplomacy, and understanding when dealing with international students and partners.
- Excellent admin and IT skills including knowledge of Microsoft Outlook, Word, and Excel.
- Ability to work in a team and under pressure.
- Positive, hard-working attitude and a calm approach to problem solving
- Excellent communication skills both written and oral
- Full driving licence and access to a car

CELT takes its responsibilities for safeguarding under-18s very seriously and all safer recruitment procedures will be followed which includes an enhanced DBS check.

**Salary**: Between £24,000.00 and £26,400.00 per annum depending on experience. Pro rata for part-time work.

**Interviews **to take place from w/c 24 April (2023).

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £24,000.00-£26,400.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
We operate in line with Welsh government requirements for COVID-19 safety.

Work Location: Hybrid remote in Cardiff

Reference ID: CELT Accommodation Officer

  • Administration and Welfare Officer

    3 weeks ago

    Cardiff, United Kingdom Manpower Group (UK) Full time

    Administration and Welfare Officer Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) 00 per annum depending on experience Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their team plays a crucial role in...

  • Administration and Welfare Officer

    4 days ago

    Cardiff, United Kingdom Manpower UK Ltd Full time

    Administration and Welfare Officer Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) 00 per annum depending on experience Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their team plays a crucial role in...

  • Administration & Welfare Officer

    3 weeks ago

    Cardiff, United Kingdom Manpower UK Ltd Full time

    Administration and Welfare OfficerHours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)Salary: upto £32,500.00 per annum depending on experienceAbout Us:Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their team...

  • Administration & Welfare Officer

    3 weeks ago

    Cardiff, United Kingdom Manpower Group (UK) Full time

    Administration and Welfare Officer Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) Salary: upto £32,500.00 per annum depending on experience About Us: Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their...

  • Administration & Welfare Officer (Permanent)

    3 weeks ago

    Cardiff, United Kingdom Manpower UK Ltd Full time

    Administration and Welfare Officer Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) Salary: upto £32,500.00 per annum depending on experience About Us: Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their...

  • Administration & Welfare Officer in City

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Manpower UK Ltd Full time

    Administration and Welfare OfficerHours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) Salary: upto 32,500.00 per annum depending on experienceAbout Us: Manpower are working with a leading accommodation company who are committed to providing top-quality services to their clients, they believe in supporting individuals and communities, and their team...

  • Supported Accommodation Officer

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Job Purpose: To take an active part in the provision and management of the Council's accommodation at specified Single Persons hostel and temporary accommodation services. The main focus for this role is... The Supported Accomodation Officer (Singles) will be responsible for... To ensure the Council can offered a range of different accommodation for Complex...

  • Accommodation Officer

    7 days ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual to join the Accommodation Team who provide help to clients in need of temporary and support accommodation. This is a fast moving and demanding service, the team deal with daily challenges to ensure vulnerable clients are provided with accommodation. The Accommodation Team...

  • Senior Accommodation Officer

    7 days ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual to manage a team of Accommodation officers providing help to clients in need of temporary and support accommodation. This is a fast moving and demanding service, the team deal with daily challenges to ensure vulnerable clients are provided with accommodation. **About the...

  • Senior Supported Accommodation Officer

    4 weeks ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. We are recruiting for one permanent and one temporary post up until 31st March 2023. **About the job** The Supported Accommodation team for...

  • Managed Accommodation Officer

    4 weeks ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** The Managed Accommodation Service forms part of the Specialist Housing Section and provides High quality, long term affordable accommodation to those that have faced or experienced homelessness. Through multiple locations across Cardiff, site management deliver the following provisions: - Dedicated housing management service - Repairs...

  • Senior Supported Accommodation Officer

    4 weeks ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** The Supported Accommodation and Assessment Section of Cardiff Council provides accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. **About the job** The Senior Supported Accommodation Officer is an exciting opportunity for committed individual to manage an...

  • Supported Accommodation Officer

    4 weeks ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Councils Supported Accommodation Service provides accommodation, advice and support to vulnerable single people in housing need. Our services run 24/7, 365 days a year and due to recent changes our service has expanded to meet the needs of the people accessing our provision. **About the job** The Supported Accommodation...

  • Supported Accommodation Night Officer

    7 days ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. **About the job** The Supported Accommodation Night Officer is an exciting opportunity to join a team that deliver accommodation provision to...

  • Accommodation Support Officer

    2 weeks ago

    Cardiff, United Kingdom Cyngor CaerdyddCardiff Council Full time

    Cardiff Councils Supported Accommodation Service provides accommodation, advice and support to vulnerable single people in housing need. Our services run 24/7, 365 days a year and due to recent changes our service has expanded to meet the needs of the people accessing our provision. About the job We are recruiting for several posts within our Complex...

  • Administration and Welfare Officer

    7 days ago

    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Administration and Welfare Officer** **Cardiff** **£20,000-£25,200 per annum FTC** **Monday-Friday 8:00am-4:30pm** **Benefits** - 33 days annual leave allowance per year (25 days standard plus 8 bank holidays) - Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) - Life Cover (2 x basic...

  • Administration and Welfare Officer New

    7 days ago

    Cardiff, United Kingdom St David Recruitment Services Full time

    **Administration and Welfare Officer** **Cardiff** **£20,000-£25,200 per annum FTC** **Monday-Friday 8:00am-4:30pm** **Benefits** - 33 days annual leave allowance per year (25 days standard plus 8 bank holidays) - Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) - Life Cover (2 x basic...

  • Security Officer

    7 days ago

    Cardiff, United Kingdom H&M Security Services Ltd Full time

    H&M Security services Ltd are looking to recruit Mobile driver Security Officers in the Cardiff Area for a new exciting project. You be patrolling a large area/Hall road for TFW checking on cable and guards welfare. 12 hour shifts, Monday to Sunday nights 12 hour shifts, monday to sunday days On a 4 on 4 off basis with weekly overtime...

  • Temporary Accommodation Housing Officer

    7 days ago

    Cardiff, United Kingdom Novax Recruitment Ltd Full time

    Cardiff Contract 9 months+ £14 per hour umbrella **The Role**: The post holder is responsible for the administrative, reception and general housing duties at the temporary accommodation facility. To provide short-term advice and assistance to homeless service users and to asses the support needs of service users and arrange necessary general counselling...

  • Administration and Welfare Officer

    2 weeks ago

    Cardiff, United Kingdom New Appointments Group Full time

    This is an office based role. It would be advantageous for you to have customer service/property experience due to the nature of their business, however, they are very keen to meet with candidates with a strong administration CV. A good working knowledge of Microsoft office is essential, along with a good telephone manner and flexible attitude. 33 days...