Facilities Team Leader

3 months ago

Newcastle upon Tyne, United Kingdom Unite Students Full time

**Facilities Team Leader**

**Location: Newcastle**

**Salary**:£28,193 - £33,880 per annum (depending on experience), plus bonus and benefits

**Hours**:37.5 hours per week. Facilities Team Leaders work 5 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.

**Keep Home Running**

We are looking for great people to join our Customer Operations team as **Facilities Team Leaders **and help us provide outstanding service to the students who call US Home. Are you experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do? Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential.

You will be accountable for a small team of Facilities Team Members, helping to maintaining a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuring your team provide our students with a world-class and responsive service.

**You will be able to**:

- Support the Facilities Manager to build and develop a motivated, engaged, and high-performance team
- Support the routine activities of your team, including delegating tasks and setting targets
- Supporting the training and development of your team members to help them reach their potential
- Take accountability for your team's responsiveness in solving students' problems
- Take accountability for your team's performance, actively participating in performance management conversations and personal development plans
- Assume Facilities Team Member duties when the Facilities Manager is on shift
- Ensure compliance checks are done correctly and on time

You will lead and motivate your team to:

- Provide general maintenance assistance throughout our student properties, such as taking deliveries, moving furniture, and maintaining the grounds.
- Solve all sorts of basic maintenance issues with a can-do attitude - this could involve fixing doors, painting walls, cleaning the courtyard, or changing light bulbs.
- Assist the facilities engineering team in keeping our properties in excellent condition.
- Conduct regular building checks to make sure that our buildings are clean, safe, and secure.
- Help us deliver on our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets to do so.

**What we're looking for in you**:

- Must have a full UK drivers license
- You will have general knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work.
- You will be able to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
- You are able to manage the competing demands of compliance and delivering world-class experience for our students
- You can delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You have great time management and organisational skills, with the ability to work to tight deadlines
- You remain calm and focussed, even in difficult or pressurised situations
- You are detail-orientated, nothing escapes your eye
- You are confident working both on your own or as part of the team.
- You understand and respect the diversity of others' cultures, beliefs, and backgrounds

**What You'll Get in Return**
- A discretionary annual bonus so you can share in the company's success
- 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

**About Unite Students**

Founded in 1991, Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

**Instinctive inclusion. **We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

**People make Unite Students. **Employees, students, and neighbours all contribute to b

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