Retail Team Lead

4 months ago

Edinburgh, United Kingdom Canada Goose Inc. Full time

**Company Description**
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
**Job Description** Position Overview**:
The Team Lead, Experience will partner with the Store Management Team and assist in the execution of plans and strategies for their store location. They will support all store functions including, people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas. With previous people management experience and a flare for best-in-class customer service, you will build outstanding experiences that allows customers to continuously conquer the outdoors

**What You’ll Do**:

- Achieve or exceed personal sales targets and contribute to the store’s overall target
- Support in the training of standard operating procedures, while ensuring teammates have an accurate understanding of product and brand history
- Coach and mentor teammates to improve performance and develop key selling skills that elevate the customer experience
- Identify external talent for the retail business and support in recruiting, onboarding and developing new teammates
- Drive employee engagement through performance recognition and development
- Cultivate and develop customer relationships to drive strong sales results
- Drive our Net Promoter Score (NPS) and other selling and service metrics including conversion, average dollar per transaction (ADT), average unit retail (AUR), and units per transaction (UPT)
- Resolve customer issues in a timely manner by investigating opportunities, developing solutions, preparing reports and mentoring the team on handling similar challenges in the future
- Provide market expertise in relation to customer needs
- Leverage brand storytelling and visual merchandising to develop strategies to improve product performance

**Let’s Talk About You**:

- Minimum 2 years of retail management experience
- Previous experience working with affluent and luxury brands in high traffic locations
- Excellent understanding of customer relationship management tools and processes
- Strong analytical skills with a solid understanding of retail math and metrics
- Strategically agile with a keen attention to detail
- Strong time management and organization skills with the ability to multi-task in a fast-paced environment
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Advanced skills in Microsoft Office; specifically, Word and Excel
- Bonus points for proficiency in another language

**Additional Information**

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Sales Associate

    2 days ago

    Edinburgh, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a professional and courteous...

  • Retail Advisor

    3 months ago

    Edinburgh, United Kingdom EE Retail Full time

    Retail Advisor Working Hours - 20 Location - Edinburgh The Gyle £12.34 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...

  • Retail Advisor

    2 months ago

    Edinburgh, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours –  30Location – Edinburgh: The Gyle£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    2 months ago

    Edinburgh, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours –  30Location – Edinburgh: The Gyle£12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Luxury Retail Store Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Retail Human Resources plc Full time

    A leading luxury retailer is seeking a highly skilled Store Manager to join their team in the Edinburgh area. This esteemed company has established itself as a prominent player in the premium retail sector, offering an exclusive range of products to discerning customers.The ideal candidate will possess exceptional people and coaching skills, with the ability...

  • Luxury Retail Store Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Retail Human Resources plc Full time

    A leading luxury retailer is seeking a highly skilled Store Manager to join their team in the Edinburgh area. This esteemed company has established itself as a prominent player in the premium retail sector, offering an exclusive range of products to discerning customers.The ideal candidate will possess exceptional people and coaching skills, with the ability...

  • Retail Advisor

    1 week ago

    Currie, Edinburgh, United Kingdom EE Retail Full time

    Retail Advisor Working Hours - 20 Location - Edinburgh Gyle £12.34 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Sales Associate

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Partner Retail Services Full time

    {"Role Summary": "As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.", "Core Responsibilities": ["Customer...

  • Retail Sales Associate

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Partner Retail Services Full time

    {"Role Summary": "As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.", "Core Responsibilities": ["Customer...

  • Retail Store Assistant Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Retail Human Resources plc Full time

    Retail Human Resources plc is seeking an Assistant Store Manager to support the management team in their Edinburgh store. This role will consist of commercial and people management duties, working closely with the store manager to manage the overall performance of the store. The successful candidate will be responsible for managing the store's commercial...

  • Retail Store Assistant Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Retail Human Resources plc Full time

    Retail Human Resources plc is seeking an Assistant Store Manager to support the management team in their Edinburgh store. This role will consist of commercial and people management duties, working closely with the store manager to manage the overall performance of the store. The successful candidate will be responsible for managing the store's commercial...

  • Retail Team Leader

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Farmfoods Full time

    {"title": "Retail Supervisor Opportunity", "content": "Job SummaryWe are seeking a highly motivated and experienced Retail Supervisor to join our team in Edinburgh. As a key member of our management team, you will be responsible for leading a team of retail assistants and ensuring the smooth operation of our shop.Key ResponsibilitiesTake full responsibility...

  • Retail Team Leader

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Farmfoods Full time

    {"title": "Retail Supervisor Opportunity", "content": "Job SummaryWe are seeking a highly motivated and experienced Retail Supervisor to join our team in Edinburgh. As a key member of our management team, you will be responsible for leading a team of retail assistants and ensuring the smooth operation of our shop.Key ResponsibilitiesTake full responsibility...

  • New Business Retail Sales Advisor

    4 months ago

    Edinburgh, United Kingdom EE Retail Full time

    **Retail Business Consultant Scotland West Coast** **Ambassador. Cultivator. Champion.** As a Business Consultant, you’ll experience feelings you’ve never experienced about work before. Joy. Pride. Thrills. And downright chills about the opportunities the wonderful world of retail can offer you. In this role, you’ll generate new business sales for BT...

  • Retail Team Leader

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Farmfoods Full time

    Job SummaryWe are seeking a highly skilled and motivated Retail Team Leader to join our team at Farmfoods. As a key member of our management team, you will be responsible for leading a team of retail assistants and ensuring the smooth operation of our shop.Key ResponsibilitiesTake full responsibility for running the shop in your manager's absence, ensuring...