Ict Trainer

**Job Title**:ICT Trainer

**Hours of Work**:9am - 5.15pm Monday to Friday

**Salary**:Dependant on Experience

**Location**:Flexible around our office locations

**Reporting**:ICT Manager

**Summary**:
We are a leading "Top 200" Law Firm and provider of wealth management services, based in Lincolnshire and across the Midlands. Established in 1856, we are considered to be one of the oldest law firms in the UK.

We are a forward thinking, progressive and dynamic organisation. As part of our continuing growth plans, we are currently seeking to recruit an experienced ICT Trainer to join our ICT team.

**Benefits**:
Some of the great benefits that we offer are:

- Competitive Salary - dependent upon experience
- Generous holiday entitlements
- Flexible workin
- Staff discount on legal fees
- Income protection
- Life assurance at 3 x salary
- Salary sacrifice pension scheme
- Employee Assistance Programme

**The role**:
The ICT Trainer will work closely with the ICT team to design and deliver training across all offices.

**Key Duties and Responsibilities**:

- To prepare and deliver tailored training for a variety of scenarios, including initial ICT induction, ongoing/refresher, and remedial, as part of structured learning for employees. This includes:

- _Use of Chattertons general ICT infrastructure,_
- _Cybersecurity best practices,_
- _General use of Microsoft products including Windows, Office and Microsoft 365,_
- Prepare a wide variety of training content in multiple mediums, such as guides, notes and interactive training material to aid both guided and self-training for individuals/groups.
- Conceive and develop new training strategies to maximize user buy-in and engagement.
- Assess employee ICT competency levels and production of training reports for the ICT Manager to provide feedback on ICT systems and suggest future improvements.
- Train employees to ensure a minimum baseline of competency is met and maintained in the face of infrastructure changes and evolving cybersecurity threats.
- Improve the accessibility and variety of training through floor walking, in-person workshops and/or webinars aimed at both high-level overview and detailed walkthroughs.
- Work with the ICT team to write and maintain technical documentation for both intra-team and organisational use.
- Advise the ICT Manager of user feedback from and gaps in the firm's training operations and suggest suitable strategies, including software solutions, for improvement.
- Liaise with the ICT Team to test and assess planned future development projects, software updates, and releases.
- Maintain client and company confidentiality.

**Qualifications**
- **Essential**_
- Training qualification or relevant experience
- **Desirable**_
- CET, AET, DET, Train the Trainer

**Knowledge**
- **Essential**_
- Good computer literacy, including Microsoft Office
- **Desirable **_
- Previous experience in a legal practice
- Knoweldge of legal case management systems and dictation software
- Familiar with KnowBe4

**Skills**
- **Essential**_
- Excellent communication and presenting skills
- Strong prioritising, planning and time management skills
- Structured and organised
- Willigness to learn and train in bespoke systems

**Competencies**
- **Essential**_
- Proactive and organised
- Supporting and highly efficient
- Adaptable and forward thinking

**Attributes**
- **Essential**_
- Willing to be flexible to meet the Company's needs
- Team player
- "Can do" attitude and commited
- Sense of humour

Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The Company has an Equality and Diversity Policy and this sets out the Company’s position on equal opportunity in all aspects of employment. This is available upon request.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person