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Systems Administrator

4 months ago

Solihull, United Kingdom V12 Retail Finance Full time

**What you will do**

Working as part of a small IT team in our Cardiff base, you will primarily be supporting our office and remote employees to ensure they have all they need to operate effectively. Additionally providing support for retailers or customers who make contact and ensuring a professional and successful conclusion to their issue is provided. With providing a managed service to our customers, we require on-call and out of hours working when required. On-call will be on a rota basis with paid standby/overtime.

Key Responsibilities
- To actively contribute to and support quality and productivity in order to meet overall business objectives.
- To deliver against agreed key performance indicators and deliver exceptional service to customers, staff and retail partners.
- To take ownership, to investigate and resolve technical issues in accordance with Group values.
- To deal directly with customers/colleagues/external businesses to resolve disputes.
- To constantly seek to improve ways of supporting the team by providing constructive feedback and by sharing knowledge, experience and best practice.
- To work closely with all team members, third party providers, internal support areas and external partners to achieve exceptional performance.
- Troubleshooting of issues, including tracing root causes and fixes on an OS, network & server level.
- Monitoring systems and reviewing logs to ensure security is maintained.
- Check and investigate issues found with daily reporting.
- Deployment of new systems for the business as required.
- Liaise with suppliers as needed.
- Provide knowledgeable, confident and comprehensive support at all times.
- Out of hours support when required
- On-call availability

**What you will bring**
- Experience of working as part of a small but busy IT team in a growing company.
- Experience in administrating a Windows based devices.
- Solid understanding of networking.
- Proven logical trouble shooting and problem solving skills.
- Excellent IT and literacy skills.
- Ability to prioritise and manage a busy workload effectively.
- SQL administration
- VMware administration
- Active Directory administration
- DNS
- Group Policy creation and administration
- Microsoft Exchange administration
- Windows Server 2008/2012
- IP Phone system (Desirably Splicecom)

**Everyone is different. Everyone is valued**

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.