Retail Supervisor

3 weeks ago

Coatbridge, United Kingdom Deichmann Full time

Job reference:

- 000141-2023-032057
- Full time/Part time:

- 16 hour contracts available
- Location:

- Unit 6b Faraday Retail Park, Coatbridge ML5 3SQ
- Start date:

- Immediate
- Purpose:

- As a Supervisor, you will demonstrate a strong work ethic and genuine passion for excellent customer service.
- You will be a ‘hands-on’ leader, target driven, fully competent at supporting your Store Manager to build and inspire your team to be the best it can be.
- In return, you will be offered a competitive hourly rate of up to £11.62 per hour + non contractual related bonuses
- Traveling expenses during training are fully covered and this takes place away from Coatbridge at one of our specialist training sites.
- Key activities:

Lead and supervise the store team as delegated, or in the absence of the Store Manager
- Open & close the store, including cashing up and completion of associated administrative duties
- Offer excellent levels of customer service, maintaining an expert level of knowledge across the full product range
- Lead by example, successfully promoting and recommending complimentary shoe care products
- Ad hoc training, mentoring and support to team members
- Ensure first class levels of customer service and supporting achievement of all company standards
- Ensure that the store is correctly merchandised and product displays are refreshed and inviting to the customer
- Efficiently process stock deliveries and store transfers
- Deal with customer queries and complaints
- Communicate and implement the store’s stock loss reduction strategies
- Personal characteristics:

Fully flexible (Monday - Sunday, hours to be agreed by rota) including evenings and bank holidays
- Retail background / transferable skills gained in a related industry sector
- Hands on leadership experience
- Self-Starter
- Positive, can do attitude towards completion of work
- Confidence and ability to supervise, motivate, coach and work with a team
- Well organised and have a structured approach to work
- Customer orientated
- Spatial awareness
- Excellent communicator
- Attention to detail
- Able to work at pace and perform well under pressure
- Salary/Pay:

- Up to £11.62 per hour + non contractual related bonuses

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