Restaurant Waiting Staff

3 weeks ago


Aberdeen, United Kingdom The Marcliffe Hotel and Spa Full time

The Marcliffe Hotel & Spa is one of Scotland's finest luxury and elegant five-star Scottish country retreats, has a new and exciting opportunity for a Restaurant Waiting Staff to join the family friendly exclusive hotel.

With its warm ambiance and picturesque setting on the outskirts of the historic city of Aberdeen. The Marcliffe hosts 40 bedrooms, function suites ranging from 350 to smaller private dining and fine dining restaurant. The Hotel offers vast opportunities for clientele to enjoy some of Scotland's finest local delicacies in addition to activities such as world-renowned golfing, fishing and famous whisky trails.

Restaurant Waiting Staff provide a warm welcome to guests coming to dine at the hotel. Through presenting and discussing the menu with guests, waiting staff make recommendations for food and drinks. In collaboration with the kitchen and Bar staff, the highest quality drinks and food are prepared then served to our guests, providing an exquisite meal and dinning experience at the Marcliffe Hotel.

**Main Duties and Responsibilities**:

- Greets guests and present them with the menu.
- Inform guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guests and also try to upsell.
- Take food and beverage orders from the guests.
- Obtain revenues, issuing receipts, accepting payments, returning the change.
- Perform basic cleaning tasks as needed or directed by Management.
- Filling in for absent staff as needed.
- Communicate to the guests and provide assistance with their queries.
- Co-ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serve food to the guests as per the course of order.
- Observe guests and ensure their satisfaction with the food and service.
- Open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently (uniform provided).

**Key Requirements**:

- Minimum of 1-2 years’ experience working in a Restaurant.
- Good command of the English language is essential, both written and verbal.
- Customer service focused with ability to relate well to all hotel guests and employees.
- Driven, charismatic, passionate and proactive with a hands-on approach.
- Personable, highly empathetic, self-motivated and able to work independently.
- Excellent communication and the ability to work well with others in a team.
- Strong organisation time management skills, attention to detail.
- Professional in demeanour and presentation.
- Tenacious with ability to multi-task, prioritise, work under pressure and to tight deadlines.
- Adaptable, innovative and flexible to business demands
- Operate effectively in a fast-paced environment and make informed and considered decisions.
- Must be aged 18 years or above due to licencing regulations.

**Specifics**:
**Salary**: From £10.50 per hour depending on experience

**Hours**: 15 - 45 per week depending on availability

**Evenings and weekend work is required**.

**Job Types**: Full-time, Part time and Zero Hour contracts available.

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: From £10.50 per hour

Expected hours: 15 - 45 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person


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