Installations Planner

Howdens are looking for Installations Planners to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.

Reporting to the Planning and Customer Services Manager, you will be the main point of contact for the bookings of templates, installations and visits. You will be responsible for the day-to-day coordination of all field-based activities and creating production plans working within our SLA’s.

**What you will be doing**:

- Responsible for the coordination of all field-based activities including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers
- Booking templates, installations, remakes and remedials
- Assist with allocating collection times for the installation teams
- Managing the planning inbox dealing with customer queries in a timely and professional manner

**What we are looking for**:

- The ability to communicate across different levels within the business and remaining calm under pressure
- Able to work collaboratively as part of the wider customer service team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

**About Howdens**:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For.

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