Aftersales Administrator

**Exciting opportunity within a busy MB Franchise.**

**Examples of Duties & Responsibilities**

Processing Job card/invoices

Processing warranty claims

Handling customer queries efficiently

Arranging service/repair bookings by phone

Advising customers on costs and duration of repairs

Gaining authority for works that may need to be carried out

Liaising with customers during progression of work

Ensuring deadlines and targets are met whilst maintaining a high quality of service

Assisting other members of staff in the service team

Entering customer and vehicle information onto in-house database

Arranging collections and recoveries and all other associated adhoc duties

Maintaining general administration duties as required

**Skills Required**:

- Computer Literacy
- Excellent customer service
- High Standard of Oral and written communication
- Being professional and flexible
- Ability to manage stress
- Problem Solving
- Being driven and positive
- Ability to manage multiple tasks
- Ability to meet targets
- Good Administration and organisation skills
- To be able to work well independently and as part of a team

**Commercial vehicle experience in a similar role would be adventurous**

AftersalesAdministrator #HGVAdministrator

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Aftersales Administrator: 1 year (preferred)

Work Location: In person

Reference ID: A009