Retail Support Officer
7 months ago
**Job Title: Retail Support Officer**
**Job Location: UK flexible (hybrid)**
**Salary: £24,324 per annum, pro rata**
**Hours: 21 per week**
**Contract Type: Permanent**
- Are you a Retail or Admin professional with experience of balancing organisational and administrative activity? Would you like to utilise your skills to make a real difference to people in crisis?_
As a
**Retail**
**Support**
**Officer,** your main objective is to support the Retail Support Manager in handling various administrative, communication, finance, and people-related tasks promptly and accurately. Your contribution is vital for ensuring the smooth operation of the retail operations support office, and as part of a small team, you'll be responsible for providing cover and assistance across all aspects of the role.
- "I'm not delivering to a profit target to enhance someone's personal wealth - I'm making a real, visible contribution to supporting the work of my chosen charity"_
- **Joanne, Regional Retail Manager**
***
**A day in the life of a Retail Support Officer will involve**:
- Providing administrative and support services to Regional Retail Managers, Cluster Managers, and shop teams, including managing schedules and arranging travel and accommodation efficiently.
- Assisting the retail team with tasks like processing timesheets and maintaining accurate records of absences and related paperwork.
- Offering business management and finance support, such as raising requisitions, handling purchase orders, and communicating with suppliers and procurement departments.
- Playing a key role in the opening and closing of shops, working closely with the Regional Retail Manager and coordinating tasks with internal and external stakeholders within agreed timelines.
- Collaborating with relevant teams to ensure effective and timely communication of national and local information to shops.
- Liaising with retail teams and business partners to address queries, maintain up-to-date systems, and keep accurate records.
- Supporting the implementation of national retail initiatives and making the most of available technology and systems.
- Contributing to efficient administrative procedures, maintaining retail data (e.g., risk assessments, Health & Safety records, shop-specific information), and fostering relationships with internal and external stakeholders.
**To be a successful**
**Retail Support Officer**
**, you’ll need**:
- A Level standard or equivalent vocational qualification.
- Proven skills in coordination, prioritization, and attention to detail.
- Excellent written and verbal interpersonal skills.
- Ability to work collaboratively while taking initiative and seeking guidance when needed.
- Hands-on experience in implementing procedures, accurate paperwork processing, effective communication, and working with spreadsheets and databases
The
**closing**
**In return for your commitment and expertise, you’ll get**:
- **Holidays - **You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme - **We offer up to 6% contributory pension.
- **Flexible working -** We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities - **We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts - **You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support -** Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working -** You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work - **The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan -** We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._
**_Connecting human kindness with human crisis_
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