Service Administrator
3 weeks ago
**Service Administrator / Planner, Salary: £23k, 25 days holiday + BH, lots of benefits and career opportunities, Based: Avonmouth Bristol with some Hybrid working.**
**Main responsibilities**:
- Provide administrative and customer service support post-delivery, including emergency breakdowns.
- Plan and schedule installations and engineer visits to sites with the help of the support service team.
- Be proficient in the use of company systems to deliver workable solution that meets customer requirements.
- To understand current regulations in regard to Working Time Directives and restrictions on site with regards to necessary accreditation and certification (CSCS, Site Specific, PASMA etc) and use this knowledge to effectively plan and utilise resource in line with current legislation.
- Log calls for support service onto the system.
- Raise purchase orders for support service engineers.
- Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.
- Ability to plan / schedule engineers and vehicles efficiently and effectively
- Ideally have experience in a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar role.
- Geographical knowledge
- A good level of skill in Microsoft Office products and I.T systems in general
- Ideally have an understanding and knowledge of current regulations in regarding to Working Time Directive
- Ability to handle a high volume of telephone calls
- Familiar with working in a high-pressure environment with the ability to plan, organise and think on your feet.
**Equal opportunities and diversity**: Our client respect and value differences and are passionate about their people, their customers and the planet. They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.
Key words: Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator Planning Administrator / Planner or similar background
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
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