Learning Lead

1 month ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 264313**Salary**:

- £34,173 - £39,777- £34,173-£34,971 (National) £37,520 - £39,777 (Outer London) £39,150 - £39,777 (Inner London)**Job grade**:

- Higher Executive Officer- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People, Capability and Place**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, Leeds, London, Newcastle-upon-TyneAbout the job

**Job summary**:
The Department for Work and Pensions (DWP) is the UK’s biggest public service department, leading the development of policy and delivering essential services on welfare, pensions and child maintenance.

What we do matters: we change the futures of millions of people in the UK by getting people into sustainable work, by supporting people with disabilities and ill-health to live independently, by ensuring pensioners have a reasonable income in retirement and by encouraging separated parents to work together to make family-based financial arrangements for their children’s welfare and security.

We are continuing to transform the Department and introducing once-in-a-generation reforms to the welfare state including the introduction of the new State Pension, embedding major reforms to the Child Maintenance system, and embedding the flagship new benefit for working age customers - Universal Credit.

This is a key role, within the Personal and Professional Learning Engagement Team in People, Capability and Place Group.

**Job description**:
The role of the Learning Consultant is to:

- Consult, engage and be there for our customers.
- Lead consultation engagements with customers and stakeholders to:

- Support and help the areas understand and articulate their learning and development needs and requirements.
- Seek out, understand, and capture whether the learning opportunities arranged delivered the expected outcomes, return on investment, individual and team impacts, and understand whether the learning opportunities added the value expected to the organisation.
- Provide expert guidance and determine the right procurement route.
- Translate users’ needs and requirements that have been identified into user stories and deliver these onto the learning calendar for learning services colleagues to deliver the learning opportunities.
- Co-design, co-deliver, and maintain the accuracy of key learning materials, learning calendar of events, learning database, stakeholder matrix and RACI.
- Lead and deliver on the Capability Skills and Talent Groups meetings arrangements; invites, attendees, agenda preparations, papers, actions logging and tracking to completion, meeting outcome notes.
- Be responsible, accountable, and focussed on delivery as outlined on the plan, such as:

- the learning calendar,
- understanding the learners’ communities,
- accurately maintaining the one single learning database.

Understand your own skills and capability and work with colleagues to build your own skills, development, and capabilities.

Support and deliver to the team key work objectives, values and the ambition to be a Centre of Excellence for Learning and Development.

This is achieved through:

- Highly engaged stakeholders and stakeholders’ feedback
- Learning and development needs and requirements identified and captured
- Learning and development needs actively understood, regularly reviewed, and being responded to
- Users’ stories are articulated, clear, understood and prioritised
- Learning and development events in the calendar map clearly against the users’ stories
- The Capability, Skills and Talent Groups are smoothly running, and each are delivering against its Terms Of Reference

**Person specification**:
**Key Criteria**

We are looking for successful, highly motivated, and adaptable team players with the following key criteria:
Successfully engage, consult, and work well with stakeholders and customers at all levels.

Develop a close partnering relationship with our customers and provide learning support

Ability to listen, tailor and adapt styles and approaches, communications, and engagements to meet with the customers expectation and get the best outcomes.

Willingness and curiosity to learn, understand seek out from customers their learning and development needs and translate these needs into user stories.

Develop and maintain the breadth and depth of understanding and knowledge of the areas the team partners.

Successfully lead and support the G7 ensuring the Capability Skills and Talent Groups run smoothly and deliver to its Terms Of Reference.

**Desirable Criteria**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
- Developing Self and Others

**Benefits**:

- Learning and dev

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