Administration - Front Line Street Scene Services
2 weeks ago
**What's involved with this role**:
**Temporary Administration - Front line Street Scene Services**
**Reference no: Barnet RQ859210**
**Pay Rate: £15.31 per hour PAYE**
**This opening assignment is for 2-3 months **The purpose of the role is to support the delivery of high quality front line Street Scene services through a range of administrative and customer care functions.
**Key Responsibilities**:
- Respond to complaints and Members Enquires in whichever form they arrive.
- Keep customer records updated.
- Process overtime claims, leave and other staff support functions
- Process agency staff.
- Ensure supervisors have correct work sheets and paperwork for frontline crews at the start of the shifts.
- Ensure customer service cases/contacts are responded to and signed off within agreed timescales.
- Process requests for replacement bins.
- Answer commercial services customer queries in a customer focused sales orientated fashion.
- Ensure commercial customers are billed accurately and on time.
- Place purchase orders.
**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:
- Educated to a GCSE level or equivalent in English a Maths.
**Skills & Experience**:
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of working within a operation support environment.
- Experience of working within a fast passed operational environment.
- Effective Interpersonal skills.
- Excellent verbal and written communication skills
- Ability to manage change.
- Ability to work under pressure and meet deadlines.
- High levels of customer service
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**
**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Full UK driving licence.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**
**Other preferable/desirable details to include on your CV, if applicable**:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
**Job Ref: Barnet RQ859210**
**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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