Lead Esm Consultant

2 months ago

London, United Kingdom Devoteam United Kingdom Full time

Company Description

At Devoteam, we deliver innovative technology consulting for business.

As a pure player for Digital Transformation of large organisations across EMEA, our 7,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.

Present in 17 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.

Devoteam will achieve yearly revenues of €800million in 2019 (e).

**Job Description**:
As an Enterprise Service Management (ESM) Lead, you will be a Service Management evangelist who enjoys the thrill of the chase, and has a track record of leading and growing consulting teams.

Your role will involve leading and growing a team of consultants, providing guidance and support as an SME on projects which require ESM/Service Integration and Management expertise. You will also be responsible for helping to find and secure new opportunities in the ESM/SIAM arena, by advising and educating the Sales Team

**The purpose of the ESM Consulting Lead role is to**:

- Grow the ESM consulting capability, creating a spearhead to identify and secure ESM transformation projects that include both operating model/process and technology transformation (ServiceNow and complementary platforms)
- Lead and mentor existing and new consultants in line with the Devoteam strategy, targets and the consultants’ aspirations
- Work with sales and pre-sales to educate them and empower them to secure new business
- Work with sales to build a strong pipeline of ESM consulting opportunities
- Provide pre-sales expertise to help secure new ESM business
- Contribute to marketing activity to grow the ESM and ServiceNow pipeline
- Provide thought-leadership in sales and in delivery, representing Devoteam in line with the Group strategy (Infinite 2024)
- Play an active role in defining, executing and evolving the N Platform strategy and go to market, including proposition definition and validation
- Ensure all ESM activity contributes to meeting the UK N Platform, Devoteam UK and Group targets and KPIs

**You must have**:

- Excellent communication and presentation skills (written as well as verbal)
- A strong understanding of all aspects of Service Management Processes and to drive overall efficiency and effectiveness
- ITIL Intermediate (mandatory), ITIL V3 Expert certified or ITIL V4 Managing professionals (Nice to have)
- An understanding of how ServiceNow (or similar - BMC, FreshService, Pega.) enables ESM.
- Ability to work independently, as well as collaboratively as part of a team
- A demonstrable understanding of the complexities of SIAM, and how technology plays a pivotal role in enabling teams and operating models to be effective

**Demonstrable experience of**:

- Taking on a lead roles on projects in complex/large organisations, with a focus on ESM tooling and/or operating model/process transformation
- Working in complex, multi vendor environments
- Leading a team on projects and/or leading teams within a practice
- Farming for follow-on projects in existing clients
- The ability to educate, mentor and guide sales and pre-sales in a bid to increase pipeline and revenue
- A track record of meeting/exceeding personal and project objectives
- A solid understanding of ServiceNow capabilities and how they enable ESM, and SIAM Operating Models
- Experience working with ServiceNow - preferably leading an implementation or improvement project as a part of larger programme of work
- Understanding of DevOps and the challenges related to the adoption of DevOps and Agile ways of working in organisations that are not cloud native

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