Colleague Experience Assistant

6 months ago


Birmingham, United Kingdom The Works Full time

**Colleague Experience Assistant**

**Location**

Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.

**Become a Colleague Experience Assistant**

We’re looking for a Colleague Experience Assistant, to join our People Team, where you’ll work collaboratively with the Lead Retail Partner, to drive a seamless colleague experience as we enhance and develop our store estate.

In this role you will be the key coordinator through all the colleague experience touch points, engaging with the talent attraction and development teams seeking opportunities where we can implement improvements.

You will be a key support to Area Managers, Store Managers, and our Colleague Experience Project Lead to build and maintain engagement plans, embed our values and role model behaviour and expectations of the way we work.

**Fancy a Qualification Whilst You Work? - Yes, we pay for that**

We are working with some amazing Apprenticeship providers who are designing something special for us. Later this year, there will be opportunity for you to earn whilst you learn and get qualifications up to degree level. Pretty cool, right?

**Our Culture**

The Works is an awesome place towell, work Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic _you_.

Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations

**Our PERKS Are ‘The Works’**
- **25% Colleague Discount** - Plus, exclusive Double Discount days
- **MyWorks** - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- **Holiday **-33 days including bank holidays.
- **Holiday Purchase** - Purchase an additional 5 days
- **Can-Do Academy** - Grow your skills and career with instant access to further training and development in areas that interest you.
- **Wagestream** - Claim early access to 50% of your wages as you earn them - for when ‘life’ happens
- **Share Scheme** - Unleash your inner Monopoly mogul and own a piece of The Works
- **24/7 support for you and your family** - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more
- **Healthcare Cash Plan** **- To support your everyday healthcare costs.
- **+ Loads more** - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

**Your Mission**
- Be the key coordinator through all of the Colleagues Experience touch points including onboarding conversations, development conversations and exit interviews.
- Work in collaboration with the Talent Attraction/ Talent Development & People Operations teams to provide a seamless experience for our colleagues.
- Providing a seamless Colleague Experience as we enhance our store estate, supporting managers with store openings and moves.
- Provide insight into the colleague experience through pulse surveys/ listening groups and Colleague Forum, help us identify and implement opportunities to improve.
- Analyse and interpret people data to identify trends, opportunities, and successes whilst supporting the Lead People Partner in identifying actions which can drive improvement.
- Support Area Managers and Store Managers in building and maintaining engagement action plans.
- Support the Colleague Experience Project Lead with Retail planning ensuring we aren’t overloading our colleagues with too much information, that we are proactively planned and organised, and all stakeholders are aware of what we are delivering when
- Partner with managers to embed our values, role modelling our behaviours and expectations of the way we work.
- Work with Area Managers to create and maintain succession plans for key retail roles.
- Contribute to wider business projects and initiatives e.g. Diversity & Inclusion.
- Supporting the wider team with a variety of exciting projects that will enhance our Colleagues Experience at The Works

**Skills/Behaviours That Will Set You Apart**
- **Strong communicator** - you’ll be able to communicate with clarity with a variety of stakeholders.
- **Microsoft 365 experience** - You will be using Office 365 daily, therefore experience using Excel, Word and PowerPoint is essential.
- ** Experience of generalist HR** - In areas such as Learning & Development, Employee Relations and Recruitment would be desired, but not essential.
- ** Demonstrable experience of managing change and/or projects effectively**:

- ** Organisational skills **- you can prioritise your work as there will be lots to juggle
- ** Resilience **-** **determined and resourceful, you are committed to delivering the best results for our colleagues.

**We Listen. We Care**

***
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and


  • Branch Colleague

    6 months ago


    Birmingham, United Kingdom Max Spielmann Full time

    About the job Branch Colleague **Max job advert** We pride ourselves on amazing our customers and encourage creativity with your day to day tasks including digital printing, making canvas wall art and personalized photo gifts. We specialize in photo ID and portrait photography where full training will be given. You would enjoy multitasking and use your...

  • Branch Colleague

    6 months ago


    Birmingham, United Kingdom MAX SPIELMANN Full time

    **Max job advert** We pride ourselves on amazing our customers and encourage creativity with your day to day tasks including digital printing, making canvas wall art and personalized photo gifts. We specialize in photo ID and portrait photography where full training will be given. You would enjoy multitasking and use your personality to make the customer...

  • Sales Colleague

    6 months ago


    Birmingham, United Kingdom Currys Full time

    **DESCRIPTION**: **Sales Colleague** Birmingham Currys, Birmingham Castle Vale (L01814) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest...

  • Colleague - Selly Oak

    6 months ago


    Birmingham, United Kingdom Hobbycraft Full time

    **Store Colleague - Selly Oak** **Hours of Work - 16** **Shift Pattern** Monday - Tuesday - Wednesday - Sunday - **Salary - Rates of pay from £11.55ph to £11.98ph depending on the store location** Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely...

  • Service Colleague

    5 months ago


    Birmingham, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Aston Employment Type Part time Contract Type Permanent Hours per Week 16 Salary Competitive salary Category Retail Hourly Colleagues, Sales Staff Closing Date 1 August 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with that...

  • Sales Colleague

    6 months ago


    Birmingham, United Kingdom Currys Full time

    **DESCRIPTION**: **Sales Colleague** Birmingham Currys, Birmingham Highgate (L02320) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest...

  • Store Colleague

    6 months ago


    Birmingham, United Kingdom Pets at Home Full time

    **Store Colleague - Sheldon** Here at Pets, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe, welcoming...

  • Store Colleague

    6 months ago


    Birmingham, United Kingdom Pets at Home Full time

    **Store Colleague - Sheldon** Here at **Pets**, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe,...

  • Store Colleague

    6 months ago


    Birmingham, United Kingdom Pets at Home Full time

    **Store Colleague - Selly Oak** Here at **Pets**, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe,...

  • Store Colleague

    6 months ago


    Birmingham, United Kingdom Pets at Home Full time

    **Store Colleague - Selly Oak** Here at Pets, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe, welcoming...


  • Birmingham, United Kingdom Platform Housing Group Full time

    **Are you passionate about driving standards to provide an excellent customer experience?** We are currently looking for a Customer Experience Assistant to join our growing team on a **12-month fixed term contract/secondment.** In this diverse role, you will be a key point of contact for all incoming contact for the Customer Experience team from both...


  • Birmingham, Birmingham, United Kingdom Asda Stores Ltd Full time

    Company Overview As a Service Colleague at Asda Stores Ltd, you will be working in a fast-paced retail environment where our customers are our priority. We strive to provide an excellent shopping experience and take pride in welcoming stores and 'extra special' products. Salary Information Our competitive salary for this role is £12 per hour, which...


  • Birmingham, United Kingdom true Student Living Birmingham Full time

    _**About the Role**:_ You are a natural people person with a hands-on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing, and you thrive in a fast-paced environment where no two days are the same because that’s just boring, right? - **Are you a true Superstar**:_ - You will be...


  • Birmingham, Birmingham, United Kingdom Lsh Auto Full time

    About Our Role:We are seeking an experienced Customer Experience Specialist to join our team at LSH Auto. As the primary point of contact for customers, you will be responsible for providing exceptional service and creating a lasting impression.Your key responsibilities will include greeting customers, answering inquiries, and directing them to the relevant...


  • Birmingham, United Kingdom Hymans Robertson LLP Full time

    **Role Description** Do you enjoy working in Customer Service and seeking an opportunity to start your career in Pensions Administration? As a Member Experience Administrator, you would work with a varied portfolio of TPA clients and would play a key part in providing members of our clients with a market-leading service. At Hymans Robertson you will not...


  • Birmingham, United Kingdom Hymans Robertson Full time

    The Vacancy Role Description Do you enjoy working in Customer Service and seeking an opportunity to start your career in Pensions Administration? As a Member Experience Administrator, you would work with a varied portfolio of TPA clients and would play a key part in providing members of our clients with a market-leading service. At Hymans...

  • Safety Coordinator

    6 months ago


    Birmingham, United Kingdom Global Experience Specialists Full time

    **About Us**: We are a trusted strategic partner to more than 40,000 exhibitors at over 350 events in EMEA each year. We produce and deliver a full suite of services for exhibitors of all shapes and sizes - combining strategy, creativity and imagination to create truly memorable events for our clients. Since 1926 we’ve been putting our experience at our...

  • Project Lead

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    We are currently seeking a skilled Project Manager to join our Show Ready team based at the Excel in London. The successful candidate will play a critical role in assisting with the coordination of post-order Project and Operational activity.The Project Manager will be responsible for reporting to the Senior Project Manager and collaborating with the wider...


  • Birmingham, United Kingdom Irwin Mitchell Full time

    Your Role and What You'll Be Doing As a Client Experience Expert, you’ll be the first point of contact for our clients, ensuring excellent service in every interaction, whether with clients or colleagues, across all communication channels managed by the Contact team. You’ll join a small team within a department of around 30-60 colleagues. You’ll...


  • Birmingham, Birmingham, United Kingdom Dream Travel by Cheryl Full time

    At Dream Travel by Cheryl, we are seeking a highly skilled and customer-focused Travel Experience Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional travel experiences to our clients.We offer a competitive salary of $60,000 per year, plus benefits and opportunities for career growth.About...