Field Service Representative Mechanical

3 weeks ago

Ipswich, United Kingdom CXC Global Full time

We are currently looking for an experienced Mechanical Field Service Representative to join the Boeing Apache Attack Helicopter IOS program, engineering and supportability team located in the United Kingdom (UK) Wattisham Airfield, Wattisham, Suffolk in support the UK’s fleet of Mk 1 AH-64 Apache helicopters.

Interface with customers to provide technical advice, component repair procedures, CIETP amendments and any other issues that arise utilizing the VECTOR Boeing Engineering Technical Response (BETRs) system and the customers Serena Technical Query system.

The individual will be responsible in actively supporting Continuous Improvement (CI), Employee Involvement (EI) type events and obsolescence. Conduct Best Practice Activity to maintain and improve standards for all Boeing engineering functions. The individual will provide technical field support to a number company products. Perform troubleshooting procedures for multiple systems coverage. Resolve maintenance and operational issues. Interprets technical documents and monitors product performance. Analyzes technical data and evaluates maintenance procedures. Develops, conducts and mentors ad hoc training.

Competencies

Aircraft Maintenance: Extensive and specialized knowledge of UK MOD / Army aircraft maintenance processes, policies, culture, and standard practices (e.g., return to service, normal duties/responsibilities, time constraints, available resources) in order to effectively represent the customer within the Boeing Company.

Analyze, Interpret and Develop Engineering Data: The Mechanical / Propulsion Field Service Representative is primarily responsible for Mk 1 AH-64 Apache helicopter repair advice and co-ordination of associated technical data concerning the platform Propulsion interface System, Drivetrain System, Rotor System, Fuel Systems, Pneudraulics Systems and Aircraft Structural component repair/replacement according to drawings, blueprints, directives, technical manuals and safety procedures.

Extensive and specialized ability to analyze and interpret company products (e.g., ability to analyze and interpret all products and services with the group). Makes use of and applies job practices, techniques, standards, principles, theories, and concepts. Able to develop and influence new strategies for concurrent engineering and be able to understand system engineering management plans Creation and development of System Engineering artefacts including but not limited to; System Engineering Management Plans, System Requirement Documents, Verification and Validation Requirements Matrixes, Test Evaluation and Acceptance Plans.

Collaboration: Consistently works effectively and cooperatively with team members, other employees and external customers. Places higher priority on team and organization goals than on own goals, offers to provide assistance and/or project team leadership to other teams and/or employees when doing so would benefit the organization. Coordinates the input of In-Service Support disciplines to between the Design Organisation, suppliers and the AIOS including Over & Above tasking and emergent tasking. Close liaison with Integrated Project Teams (IPTs) and non-engineering functional areas. Provide on the Job Training (OJT) as needed to increase user proficiency.

Customer Focus: Makes customers and their needs a primary focus. Responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and anticipates customer needs.

General Aircraft Systems: Extensive, specialized knowledge of Mk 1 AH-64 Apache system/hardware (e.g., pneudraulics, airframe, power plant, fuel, drivetrain, rotor etc.) as it applies to maintenance and operations.

Maintenance and Retrofit: Extensive knowledge of repair, maintenance, and retrofit processes and practices (e.g. unplanned event system, technical orders, kitting, overhaul and depot support).

Customer Knowledge: Extensive, specialized knowledge of customer maintenance techniques, customer organization, maintenance policies, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution. Knowledge and experience of MoD projects, preferably Mk 1 AH-64 Apache related will be a distinct advantage.

Basic Qualifications for Consideration
Do you have current rights to live and work in the UK?

Typical Education/Experience
An Engineering degree with CEng or IEng registration is desired, or a significant amount of related work experience, or an equivalent combination of education and experience in the field of helicopter depth and fleeted maintenance.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21.00-£31.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Application question(s):

- Do you have knowledge of UK

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