Jet2.com Customer Operations Co-ordinator
4 weeks ago
Permanent
- 40 Hours
**Salary**
- Excellent
**Country**
- U.K
**What you will be doing...**
- Reporting to the
**Airline Customer Operations Duty Manager**, the
**Airline Customer Operations Co-ordinator** is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with
- **EU regulations** &**What will you do in the role?**
As our
**Airline Customer Operations Co-ordinator** you will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems. By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status. In addition you will;
- You will also be responsible for the accurate reporting and logging of all incidents actions
**What are the key skills / experience you’ll already have?**
Proven experience within an Airline or a Tour Operator is
- **EU261 legislation**. In addition;
- Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline
- Proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
**What can we offer you?**
We have been recognised as one of the
- **Top 50 Best Places to Work in the UK on Glassdoor** and offer our valued colleagues a range of benefits including:
- Competitive salary, with annual pay review
- Contributory pension scheme
- 29 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an
- **excellent remuneration package** with fantastic opportunities for progression in a growing business.
- This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
- Help us to send our all-important customers on holiday with
- **Jet2holidays**
**Division**
**Careers With Us**
- Airline
**Careers Dept**
- Operations
**Careers Team**
- Operational Control
**Business Area**
- Operations
**Team**
- Operations Control
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