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Home Ownership Advisor

4 months ago

Tadworth, United Kingdom Karter Thomas Limited Full time

We are currently recruiting on behalf of our client, a social housing provider based in Surrey, for a Home Ownership Advisor on a permanent basis paying up to £33,250 per annum. The role is initially based out of the office but can be carried out from home or in office depending on individuals needs following successful training period.

Day to day duties will include:

- Deliver all expected customer standards, seeking to constantly improve customer experience and delivering performance against agreed targets
- Day to day management of Right to Buy and/or Acquire services, in accordance with statutory, financial and lease requirements, working collaboratively with housing management teams
- Operating day to day staircasing services and management of shared ownership homes, in accordance with statutory, financial and lease requirements
- Responsible for undertaking consultation with Homeowners regarding repairs and improvements, ensuring income is maximised
- To work collaboratively with the Asset Management and Repairs team throughout the Section 20 process
- Day to day operation of all homeownership services, including administrative matters such as general legal enquiries, assignments and enquiries before sale, ensuring properties are dealt with efficiently, effectively and in line with legal requirements
- Day to day management of commercial properties, including, but not limited to shops on long rent leases
- Day to day liaison and management of relevant external contracts, including managing agents where the organisation is a leaseholder, seeking advice and support from senior managers, escalating more complex queries and decisions involving significant cost or risk
- To assist with the effective management and coordination of annual Residents Meetings for our sheltered schemes, including arranging and attending meetings and providing advice on Homeownership matters
- Assist with the preparation of accurate charges for customers, including the collation, preparation, administration, and processing of invoices within specified timescales and deadlines
- Assist with the delivery of the rent uplift for shared owners, ensuring accuracy across all lease types, terms, and appropriate increase dates
- Identify, monitor, and recover all debt owed by Homeowners, including arrears of rent and service charges, including offering leaseholder’s sources of debt and arrears advice and customer centric payment options

**Job Types**: Full-time, Permanent

**Salary**: From £33,250.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Home Ownership: 1 year (preferred)

Work Location: Hybrid remote in Tadworth

Application deadline: 12/05/2024
Reference ID: 11444