Client Success Specialist- European Languages
3 weeks ago
**Location**:London, LND, GB
**Company**:International SOS
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital healthsolutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
**About the role**
The Client Success Partner is responsible for adoption of solutions for their assigned customers. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment and utilizationof our products. This position is also responsible for ensuring optimal adoption of our solution. This role requires a customer centric focus, ability to learn how our solutions can be configured including options, good grasp of how multiple products and servicesshould be positioned as a solution and the ability to influence customer decisions.
**Key responsibilities**
- Manage and support a Tier 1 Key Account portfolio within assigned territory.
- Follow up with customers after deployment to ensure that the client has been successful with getting the solutions adopted by their user base.
- Ensure the continuity of the remaining implementation tasks after the handover of onboarding team (remaining Data feed setup etc.)
Ensure Onboarding and implementation when needed (for example account extension, onboarding language backup)
- Engage with territory clients to understand, analyze, document and influence the decisions customers.
- Capture feedback from customers on how to improve the Services and drive their optimal usage.
- Negotiate project plan and ensure scheduled events and milestones are delivered on time.
- Engage and maintain Data Accuracy review with clients.
- Deliver periodic status reports to internal and external clients.
- Train clients on using our solutions effectively.
- Proactively engage client on utilization of their solutions and services (preparation, review and presentation of utilization and activity reports).
- Attend Client Business Reviews (physical or remote). Few trips in Europe (approx. 10/12 times a year)
**About you**
- Proven experience in a client service/facing role, with international corporate organizations.
- Exposure in dealing with multiple contacts from different geographical areas.
- Strong project management experience.
- Ability to speak another language relevant to location and client base: French/German/Italian/Spanish
- Global knowledge and previous experience to international markets.
- Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience.
- Excellent communication skills (oral, written, and listening).
**Additional Information**
Hybrid working: 3 days in the office. Please check our address: Building 4, Chiswick Park, 566 Chiswick High Rd., Chiswick, London W4 5YE
EUROPE #LI-Hybrid #LI-AG1
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.
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