IT Support Technician Apprentice

2 weeks ago


Oldham, United Kingdom QA Ltd Full time

**Employer description**:
Techienology began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Techienology have a talented team of experts who are always strivingto provide the best service and are always looking for new technologies to improve that service and their customers experience.**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

**What’s in it for you**:
In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting.

As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.

**Duties**:
**You will be responsible for**:

- Providing first line IT Support to Techienology Ltd and all its customers
- Providing monitoring for Network & Servers
- Providing remote and on-site IT Support where required
- Monitoring the Service Desk for new issues
- Responding to system failures in a timely manner
- Creating and maintaining procedures for new and existing processes (SOPs)
- Troubleshooting customer technical faults and driving fault resolution
- Providing Project Support
- Performing miscellaneous job-related duties as assigned by the IT Manager and the Senior Management Team

**What we are looking for:**

**Skills and qualities:**
- First Line IT Support skills required
- Experience of a Service Desk environment
- Good confidence and problem solving
- Excellent communication skills, both written and oral
- Dynamic personality with desire to own problems through to resolution
- Flexible approach to work with the ability to work effectively under pressure
- Cooperative and positive working
- Strong customer service focus and strives to deliver service excellence
- Experience setting up PC Hardware and Operating Systems
- Experience of Windows 7, 10, 11 and Office 2010 - 2019
- Passion for Technology
- Experience of Office 365 is beneficial
- Experience of Active Directory is beneficial
- Understanding of Networking principles is beneficial

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


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