Part Time
6 days ago
**About The Role**:
As a Customer Engagement Advisor you will be an ambassador for Wren Kitchens, representing and promoting this household brand to customers who have made enquiries via our website and inspiring them to begin their kitchen journey with Wren. You’ll be the first point of contact for all customer brochure enquiries, and will have great customer conversations, building rapport and booking them in for an inspirational design appointment.
Based at our modern and open plan Head Office in Barton-upon-Humber; this is a permanent, part-time role. Hours are flexible but fixed. We are looking for staff to complete 16 hours across 3 days, but we can be accommodate other hours. With our excellent earning opportunities along with your passion and drive, you have the opportunity to frequently over achieve within this role with numerous incentives available to those wanting to strive
**Main Responsibilities**:
- Achieving personal call and appointment targets
- Engaging with customers to qualify their needs
- Educating and inspiring customers to begin their kitchen journey with Wren
- Building brand confidence to book and secure at home / in store design appointments
- Consistently delivering excellent customer service
- Developing and maintaining strong relationships with showroom teams to help facilitate the customer journey
**What Wren Offer**:
- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Staff discount on purchasing a kitchen after 1 years continuous employment
- Individual training budget for personal development
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
**About You**:
**Desired Skills and Knowledge**:
- Strong and clear communication skills
- A customer centric attitude
- Enthusiasm for delivering fantastic customer service
- Personable and engaging
- Organised and forward thinking
- Thrive working towards KPIs and targets
- Experience in a Customer Service, Sales or Telesales environment is preferred but not essential
- Pride and accountability in everything you do
- A flexible approach and a willingness to learn
**About The Company**: Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story
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