Claims Handler

Our client with offices based in Rugeley is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm week 1 & 8.45am - 5.00pm week 2.

**Responsibilities**

As Claims Handler, you will be responsible for:

- Processing claims documentation from initial notification progressing the case through to a conclusion & completion
- Updating your claims portfolio
- Working to departmental call targets
- Reviewing claims within your portfolio of customers
- Investigating queries
- Reporting & escalating any complaints
- Chasing outstanding information from customers
- Maintaining diaries and customer information on company systems.
- Supporting administration.

**Skills Required**:
As Claims Handler, you will need to be:

- Confident in making outbound calls to your customers and contacts.
- It is essential that you will have an empathetic and calm nature
- Strong customer service skills in insurance or claims environment.
- Excellent verbal and written communications skills
- The ability to work to deadlines.

**Benefits**

Our client offers excellent working conditions in a busy but friendly environment, competitive salary £22,000 - £24,000 plus annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of otherbenefits.

Send your CV for review and immediate interviews possible.