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Welcome & Service Assistant (Boat Crew)

4 months ago

Poole, United Kingdom National Trust Full time

Would you like to be part of a property team responsible for providing our visitors with a warm welcome aboard our boat service and crew the boat to and from the island? We'll need you to assist in enabling everyone to feel welcome and safe aboard the boats working alongside our team of Boat Operators and crew.

Internally you will be known as a Welcome & Service Assistant.

**Please see the Role Profile and Role Profile Context sheet attached for detailed information about this vacancy.**

What it's like to work here:Stunning Brownsea island is located in Poole Harbour. The island is a haven for wildlife, with an array of habitats including woodland, heathland and a lagoon. Travelling to work by water is one of the perks of the job at Brownsea Island and a free boat is available for staff. If you are enthusiastic, customer-focused and love the great outdoors, the team would love to hear from you.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

This role is based on the boats, so you’ll be the first point of contact for our visitors. You'll be hands on in the role, ensuring the visitor journey to and onboard the boats is safe and welcoming. You will practically assist the Boat Operators by helping tie up alongside when the boats land and support the general boat operations by manual handing goods on and off the boats. There is also a requirement to ensure the administration behind the visitor boat service is well organised and resourced.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful, friendly, and customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
- Confident with manual handling and working practically on board the boats
- Happy to work in all conditions, including rain, wind or shine
- A Full UK Driver's Licence, and happy to drive our property vehicles when required.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw for 24 mo)