Permanent Sales Assistant

4 months ago

Poole, United Kingdom Lush Full time

**Description**:
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street

**Key Responsibilities**:

- Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
- Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
- Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
- Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
- Help keep our inventory in check by restocking shelves and receiving deliveries.
- Keep all of our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy and your colleagues working joy.
- Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
- Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for. Be a daymaker.
- Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.

**Skills, Knowledge and Expertise**:
**Customer Experience**: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

**Teamwork**: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

**Communication**: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

**Benefits**:

- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
- qualifying period & hours required

**About Lush**:
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.

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