Front Office

**Front Office - Team Member/Housekeeping**:
**Wrexham Llyndir Hall Hotel, Signature Collection By Best Western**:
**The Opportunity**

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

**Responsibilities**:

- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Hotel**

Sat on the border of North Wales is our magnificent country house hotel - The Wrexham Llyndir Hall Hotel, part of the Signature Collection By Best Western. Set in breathtakingly beautiful landscaped gardens, enjoying the peace and tranquillity of the glorious Welsh countryside and yet only minutes from the Roman city of Chester.

The hotel is just a spear toss from the Roman city of Chester with its fabulous zoo, shopping and nightlife and neighbouring Wrexham home to one of Europe's largest industrial estates.

Property has 51 great bedrooms, majestic ballroom which is perfect for wedding receptions for up to 130 guests plus Italian terraces with licence to hold civil wedding ceremonies. Eight meeting rooms for up to 120 delegates and a Health club and spa.

The heart of Chester city centre is even closer, just seven short miles to walk the Roman city walls, uncover a treat in one of the city’s boutique stores or enjoy the many attractions in the city such as Chester Cathedral and its falconry gardens or taking a l