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Receptionist/administrator

4 months ago

Worcester, United Kingdom St Johns House Medical Centre Full time

**Receptionist**

We have an exciting positions for a Receptionist/Admin to join our dynamic friendly team at St John’s House Medical Centre.

We are a large friendly forward thinking team. Our clinical team is made up of doctors, pharmacists, advanced nurse practitioners, practice nurses, pharmacists and health care assistants.

Our administrative team is made up of secretaries, receptionists, read coders, scanners.

We all strive to do the best for our patients and give excellent 'customer service'

Excellent communication and prioritising skills combined with exceptional attention to detail are essential.

St John’s House Medical Centre Worcester

Job title: Receptionist/Administrator

Proposed start date: ASAP

Contract: permanent

Hours per week: 16 hours part time set days and shifts with overtime if required to cover sickness and holidays
- Monday to Friday -Opening times 08:00am -18:30pm.

Accountable to: Practice Manager

Interviews to be held on Thursday 13th April 2023

**Job description**

Key tasks and responsibilities:
The following are the main duties of a receptionist. There may be occasions where you are asked to carry out other tasks; this will depend on factors such as workload and staffing levels:
Medical reception including telephone answering, assisting patients with queries. You will work with a team and rotate duties either in the 'call centre' or on the main reception desk.

Daily duties such as :Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time

Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages

Helping to assist with general enquiries

Answer incoming calls in a timely manner as per practice protocol

Switching on clinicians PCs and ensuring everything is set up for the day

Full training will be given.

**Person specification**

**Qualifications**

**Essential-**Educated to GCSE level or equivalent

**Desirable
- **GCSE (or equivalent) in mathematics & English at grade C

**Experience**

**Essential
- **Experience of working with the general public

**Desirable
- **Experience of working in a healthcare setting

**Skills**

**Essential-**Excellent communication skills

**Essential
- **Strong IT skills

**Essential-**Good telephone manner

**Essential-**Competent in using Microsoft office

**Essential-**Effective time management

**Essential-**Ability to work alone and in a team

**Essential-**Ability to follow surgery policies and procedures

**Essential-**Good problem solving skills

**Essential-**Excellent attention to detail

**Personal qualities**

**Essential-**Polite and confident

**Essential-**Flexible and cooperative

**Essential-**Motivated

**Essential-**Empathetic

**Essential-**Ability to work under pressure

**Other requirements**

DBS check

This document may be amended after consultation with the post holder, to enable the development of the role, the practice and the receptionist. All applicants should be prepared to accept extra, or surrender existing duties, to enable the efficient running of the practice.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £10.42 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer facing: 1 year (preferred)

Shift availability:

- Day shift (required)

Work Location: In person

Application deadline: 31/03/2023
Reference ID: PMC001
Expected start date: 24/04/2023