Executive Head Housekeeper

**Due to our continued success and always with future development in mind, we are looking for a committed Executive Head Housekeeper to join the dynamic and progressive team at the Doxford Group.**

**Your mission**:

- **Should you choose to accept it **_

Do you have an eye for detail, cleanliness, and are passionate about leading and developing a team, then this job is for you. You will be responsible for maintaining high standards of cleanliness across the Estate, at our hotel and event venues.

You will also be required to communicate, coordinate and work well with other teammates, supervisors and most importantly our guests. You will need to train and develop the housekeeping team as much as possible. You will lead your team by example and help them in inspecting and at times cleaning the rooms along side them. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience

**The Nitty-Gritty**:

- **What exactly you will be doing **_

The following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your directors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

- Cultivate a team of personable, genuine and committed individuals to make up the Housekeeping department.
- Hold members accountable to operating standards and the company culture.
- Train and develop the Housekeeping team so they achieve their best potential.
- Ensure Housekeeping team are completing job specific checklists daily and thoroughly for their respective positions.
- Complete opening procedures and team briefing sessions
- Assign work to room attendants taking into account all venues across the Estate
- Inspect all rooms at all venues to make sure that they are up to the company standards of cleanliness
- Inspect public areas of the hotel and venues to ensure they are up to the company standards of cleanliness
- Inspect the event venues to ensure that they are up to the company standard of cleanliness
- Assist throughout department as needed, this will include cleaning rooms
- Manage and conduct linen company including deliveries standards of service and inventories
- Manage and control all departmental costs (payroll, supplies, linen, etc.)
- Communicate with other departments any problems that need attention
- Complies with the key policy established by the company
- Communicate with manager any maintenance and safety issues
- Always be looking for a new ways to enhance the guest experience
- Ensure health and safety policies are adhered to at all times to ensure the safety and welfare of guests and team members
- Ensure the maintenance of the “lost and found” procedure
- Motivate team to establish positive guest and associate relations
- Ensuring that the event venues are clean to the highest standard and that bedrooms are available for viewings and open days working with the wedding team
- Complete a manager’s request within reason
- Follows all company policies

**What qualities are we looking for?**

You got skills? If you are able to perform the following, then you have come to the right place
- Input and access data in various computer systems
- Understand guest inquiries and provide clear, concise responses
- Requires knowledge of the various positions within the Housekeeping Department
- Experience in with a leisure venue and spa
- Comfortable using technology as a tool
- Able to stand for a minimum of eight hours a day
- Frequent bending, stooping, reaching
- Performs the same task repeatedly
- Flexibility to work different shifts, including on the weekends, holidays and nights
- Communicate clearly in verbal and written English
- Work cohesively with other departments and co-workers as part of a team
- Focus attention on details
- Maintain confidentiality of all guests and hotel information
- Maintain a neat, clean and well-groomed appearance per hotel standard
- The salary will be around £30,000.00 dependant on experience

**Background must-have**:

- Current, legal and unrestricted ability to work in the United Kingdom
- High school or equivalent education required.
- Housekeeping managerial experience,
- Working experience in luxury hospitality sector preferred
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Salary**: From £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Tips

**Experience**:

- housekeeping: 3 years (preferred)

Ability to Commute:

- Chathill (required