Scheduler

3 weeks ago

StratforduponAvon, United Kingdom The Filta Group Ltd Full time

**Do you like working in a busy and fast paced environment with diverse and friendly team?**:

- **Have you got great customer service skills with ability to multi-task, plus a fantastic telephone manner?**:

- **Do you have great all-round organisational skills with advanced MS Office?**:

- **Are you available for full time work / part-time work / flexible working according to your own domestic circumstances?**

**If so, we want to hear from you**

**About the Filta Group Ltd**

We are committed to providing the highest quality environmental services to a wide range of commercial customers.

Filta’s services are being recognised for their money saving qualities at the forefront by the food and hospitality industry.

Like all business owners striving for a profit, we appreciate that our customers can’t afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.

We therefore operate emergency response within a fast paced and dynamic environment. All our staff are aligned to this culture and vitality.

Our Schedulers are therefore at the forefront of everything we do.

**Job Summary**

You will be based in our Stratford Office, liaising with our customers and field technicians to ensure we plan and book installations, pre-planned maintenance and reactive servicing work. Much of this is booked in advance and needs to be attended by our Technical Teams within specific timescales. You will also be part of a busy team ensuring that all follow up work is completed (e.g., pre-booking permits etc) and that customer satisfaction is superlative.

**Your responsibilities**:

- Working within a small customer contact centre environment with a team of schedulers, answering and making calls, confirming bookings, equipment, kit and timescales;
- Answering incoming calls and managing bookings with customers;
- Ensuring optimum schedules for technicians - planning travel time, and any other factors which may impact on installations and servicing;
- Resolving customer queries;
- Supporting the service delivery and billing / finance teams providing MI and reports where necessary;
**Person Specification**
- Customer focused, enthusiastic and confident communicator;
- Excellent written and verbal skills;
- Competent IT skills and keyboard skills with the ability to multi-task;
- Great administrative and organisational ability;
- Collaborative whilst able to work on your own unsupervised;
In return, we offer the chance to learn and grow with an organisation that has recently become part of a Public Listed Company on the AIM of the London Stock Exchange, under the Franchise Brands Group. We offer excellent prospects, benefits and a competitive remuneration offering.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday

COVID-19 considerations:
We operate Covid Secure Precautions in line with current Government Guidance.

Work Location: In person

Reference ID: Sched6/7

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