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Taxi Claims Handler

4 months ago

Paignton, United Kingdom Big Ant Group Full time

BIG ANT are a recruitment agency that brings personality and a fresh approach to temporary and permanent recruitment.

For us, it's all about you. Let us help you find your next job

We are excited to be recruiting for individuals with previous claims handling or debt recovery experience, with excellent verbal and written communication skills, for our client based in Paignton.

The business is a one-stop shop that deals with non-fault traffic accidents and is Britain’s biggest supplier of accident replacement vehicles, such as taxis, couriers, driving instructors, and chauffeurs.

The Recoveries Claims Handler position involves the recovery of client’s uninsured losses, from a fault driver’s insurance company. This can include the recovery of credit hire and credit repair charges, policy excess payments and loss of earnings. To ensure claims are considered by the compensating insurance company, specific procedures are in place and need to be followed.

**Necessary skills required**:

- Strong communication and customer service skills
- Ability to accurately record information
- Ability to problem solve
- Ability to understand and follow written guidelines
- Ability to interpret case law and use accordingly
- Strong negotiation skills
- Ability to work as part of a team
- Ability to prioritise tasks
- Computer literate with the ability to use case management software and spreadsheets

**Benefits**
- Starting salary of £23,000
- Full training given on a one to one basis and via a buddy system
- 20 days holiday plus Bank Holidays
- Uniform provided consisting of a T-shirt and Fleece
- Newly renovated offices providing an excellent, clean working environment with a fully equipped kitchen
- Free parking close by, and close to local bus routes
- Discounts on care hire and motor homes
- Opportunity for progression
- Contributory pension scheme

This is a full time position, hours of work will be Monday to Friday, 9am to 5:30pm with a 30 minute break.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)
- Customer Service: 5 years (preferred)
- Data entry: 3 years (preferred)

Work Location: One location