Customer Insight Analyst
4 days ago
TalkTalk is passionate about using data driven insight to underpin our decision making - from the day to day running of our business through to answering the larger more complex business questions. The Customer Insight team works closely with Product & Commercial,Marketing and Sales & Loyalty teams to increase the satisfaction and value of our customers.
The successful individual will be passionate about data and analytics, highly experienced in delivering actionable insight and comfortable working in a fast paced environment.
**How will I add value to this role?**
As a Customer Insight Analyst at TalkTalk, you will:
- Work directly with stakeholders to answer ad hoc business questions with clearly articulated actionable insights.
- Deliver marketing optimisation with campaign performance insights.
- Deliver effective dashboards enabling the business to self-serve on simple insights.
- Constantly learn and grow your technical skills and statistical knowledge.
- Be a customer advocate, helping colleagues to understand and connect with our customers at the overall & segment level.
- Be an excellent team player working closely with the other analysts and researchers in the team to deliver the Customer Insight Strategy.
**What do I need in order to be successful?**
**Must have**:
- Skilled in numerate disciplines (e.g, Mathematics, Statistics)
- Strong SQL and
- Ability to build strong personal relationships and trust with business and technical colleagues
- Skilled in communicating complex insight succinctly and clearly
**Be great to also have**:
- Experience in the Telecommunications sector
- Background in agency or consultancy
- Exposure to Microsoft Azure, including USQL and Data Factory
- Experience in data visualisation using Power BI
- R & Python
- Databricks Experience
**How will you be rewarded?**
We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:
- Embrace flexible working
- Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
- Offer free TalkTalk broadband and TV
- Provide an opportunity to participate in share schemes
- Wellbeing and recognition schemes
- Offer a range of discounts on shopping
On top of all this, you get to choose your benefits flexibly around what works best for you
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culturewhere you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
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