Application Management Team Leader

5 months ago

Bradford, United Kingdom Yorkshire Water Full time

**Salary & Benefits(4a)**: £43,891 - £54,845 + up to 10% pension + bonus + 25 days holiday and 1 wellness day per annum

**Location**: Buttershaw, Bradford / Hybrid (1 office day per week)

**Work type**: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Development and Application Team Leader to join the tech team and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The tech function are a key part of how we plan to meet the changing expectations of customers and regulators.

Click here to discover more about Technology at Yorkshire Water..

**Where you fit in**:
As our Development and Application Support Team Leader you will:

- Work with Service Management to expedite fixes in relation to service incidents.
- Work with support partners, as your extended team, and 3rd party software providers in ensuring operational and contractual obligations are fulfilled and efficient.
- Triage of priority defect demand and support coming into the Development stack, ensuring appropriate alignment of technical SME (Subject Matter Expert) resource.

**What skills & qualifications you will need**:

- Experience of the ITIL principles (including incident, problem change management processes, service transition, service operations, service level management, service asset and configuration management and knowledge management)
- Good understanding of technical IT issues to enable discussions with internal and external technical specialists.
- Experience of problem management capacity management and release management.

**You will also benefit from having**:

- Experience of working in a Development Ops environment
- Knowledge of server administration and data querying
- Experience of working within a large organisation that provides Utility services.
- Experience of implementing methodologies and practices with agile, CI/CD, environment.
- Educated to degree level and or with appropriate professional qualification.

We embrace a flexible working model, where our hybrid setup typically requires an average of 1 in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.

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