Retail Team Member

6 months ago

Edinburgh, United Kingdom Lost Shore Surf Resort Full time

**Join Our Team: Retail Team Member**

**About Us**:Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

**The Role: Retail Team Member**

The Retail Team are responsible for delivering our Retail Experience, which involves helping people understand our products and what's on offer; taking and dealing with transactions and maintaining a clean and hygienic environment.

**What you will be doing**:

- Delivering the day to day Retail Strategy at the Lost Shore Surf Resort (LSSR), Edinburgh.
- Working as a Team Leader of the Retail Team.
- Delivering a world class visitor experience in Retail in a safe, hygienic and legally compliant manner.
- Reporting to the Retail Manager and working with the Retail Team Leaders.

**Visitor Experience**:Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness, and budget adherence.

**Working as a Team**: Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures.

**Financial Aspirations**: Collaborating with Retail Team Leaders to achieve budgetary goals, optimize revenue generation, and maintain adherence to financial policies and procedures, while also supporting cross-departmental income objectives.

**Ways of Working**: Ensuring strict adherence to the LSSR's Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.

**Qualifications, Skills and Experience**
- Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail.
- Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality.
- Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion.
- An interest in the maintenance and technology of our equipment is a bonus. Experience in surfboard or wetsuit repairs is of course not a necessity, but it would be an advantage.
- Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.

**Additional Information**:
As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

**Why join the Lost Shore Team?**
- A front-row seat to the opening of Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more

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