Service Delivery Team Leader

6 months ago


London, United Kingdom Tate Full time

**Service Delivery Team Leader** **Salary £35,000 - £40,000

We are searching for someone that is looking to join a successful company based in Sutton and play an extremely important role for the business which is their Service Delivery Team Leader.

This financially stable and interesting company is expanding and due to internal progression, this role is a critical position that needs undertaking asap.

**The Role**:

- You will be on the front line of the business, understanding the needs of your team and helping to support them through their communication to internal customers, contractors, clients, and external customers.
- As an escalation point for challenging calls, you will work towards finding a first-time solution, you will also keep on top of the structured resolution process and make sure this process is followed when dealing with complaints.
- You will be tasked with motivating and fostering a high performing and engaged workforce.
- Regular one to ones with team members including call monitoring and presenting feedback to staff.
- As a team leader you will be sharing best practice and coaching staff.
- Working on Microsoft Office products.

**The Person**:

- Strong team leader experience within a service delivery business.
- You will have managed a team and set the standards required whilst identifying areas for coaching and improvement.
- High attention to detail with an organised approach.
- Ability to remain calm under pressure and prioritise workload.
- Data analysis skills and ability to produce and report on management information.
- Logical thinker with a genuine passion about delivering a high level of customer service.

**The Benefits**
- 0900hrs - 5.30pm Monday - Friday with an option for overtime on weekends.
- Central town location with easy train links.
- Extensive discount package for medical, and high street purchases.
- Buy up to 5 days holiday per year.
- Volunteering Days

If this all sounds like a place you would like to be a part of, please get in touch with me.

Tate is acting as an Employment Business in relation to this vacancy.



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