Allegation Support Team

6 months ago

Harborne, United Kingdom FosterTalk Ltd Full time

**About FosterTalk** - FosterTalk is a not for profit, independent organisation which has been established for 20 years. FosterTalk is an exciting and inspiring organisation to work for. We focus solely on providing high quality professional support services to foster and kinship carers.

**Safeguarding Statement**

FosterTalk is committed to recruiting staff who are suitable to work with children, and prioritises the safety and welfare of children. We commit to safeguard and protect all children and young people by implementing robust safer recruitment practices and identify and reject applicants who are unsuitable to work with children and young people.

**Equal Opportunities Statement**

Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

**Summary**

FosterTalk is seeking an experienced administrator for its Allegation Support and Training teams.

The administration of these departments is key to their success and to delivering the high standard of support foster and kinship carers require to support them well.

**Key Tasks and Responsibilities**:

- High level of telephone communication required answering calls to foster carers and fostering services regarding referrals and answering basic queries about the service. Triaging calls for the AST practitioners/manager and directing callers to different departments within Fostertalk as required.
- Administration of new referrals within 1 working day alongside the AST practitioner, to include identifying potential AST advisors with capacity to accept new referrals.
- Administration of ongoing open cases using FosterTalk’s database system. This includes responding to requests for additional hours and liaising with the AST practitioner, fostering services and advisors.
- Compile data and information for internal and external company service review reports, including the annual service review which is published publicly and meet deadline requirements for these.
- Request and collate feedback on the service from foster carers and services in liaison with the AST practitioners and manager, incorporating into service review reports as required.
- Be responsible for ensuring that all communications are recorded accurately on the company’s data collection systems. Support with the collection of data and statistics for the organisation.
- Ensuring that positive, proactive internal and external communication and administration is enabled at all times in relation to training.
- Ensuring that a cost effective and quality service is delivered internally and externally.

**Other Responsibilities**:

- Maintain accurate records and ensure that all communications are recorded on data collection systems.
- Support tenders to develop business in relation to independent support and training.
- Undertake training and attend meetings as required to further personal development and the development of the service.
- Comply with all policies and procedures provided by FosterTalk.
- Undertake additional specific tasks as required.
- Maintain strict confidentiality in relation to the work undertaken carry out their duties in line with FosterTalk’s Information Sharing Policy and Safeguarding guidelines. To adhere to GDPR regulations and principles.
- Be aware of and comply with all policies and procedures set down by FosterTalk including, but not limited to Health & Safety Policies and Equal Opportunities Policies.
- Attend and participate in team meetings, training courses, supervision sessions and appraisals, as deemed necessary for the pursuance of the post.
- Carry out any other duties commensurate with the post holder’s knowledge, skills and experience if required.
- It is the nature of work of FosterTalk that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks which are not specifically covered in the Job Description have to be undertaken.

**Person Specification**:

- **Qualifications experience & knowledge**_
- GCSEs in Mathematics and English at grade C/4 or above
- Strong track record of administrative/office support experience
- Excellent working knowledge of Microsoft Office, specifically Word and Excel and PowerPoint
- Experience of working with databases and customer management systems
- **Skills/Abilities**_
- Strong attention to detail
- Ability to work with clarity and accuracy on own and as part of a team. Ability to plan and prioritise own workload with minimum supervision in order to meet deadlines
- Demonstrate initiative and work well under pressure
- Excellent written and verbal communication skills
- A non-judgemental attitude of acceptance and tolerance for others, including foster carers, kinship carers and guardians, whose values and attitudes may be different to your own
- Able to gi

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