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Client Care Coordinator

3 months ago

Bristol, United Kingdom MSI Reproductive Choices UK Full time

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you
**Salary**: £20,900 - £22,990 (FTE) dependant on experience and skills
- This figure will be reviewed in line with the National Minimum Wage increase from 1st April 2024

**Contract type**: Permanent, 22.5 - 37.5 hours, between the hours of 7am-6pm, Monday to Friday with 1 weekend shift in a 2-week rotation
What is a Client Care Coordinator?
You will be joining a team of over 150 colleagues that work together across our three contact centre sites to deliver an efficient and safe service to our clients. Whether you choose to work predominately from home or within our office you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role.
You will be provided with bespoke training, tailored to your role to equip you in assisting with safe and effective abortion and vasectomy care to our clients.
If you want to make a difference and be a part of a global organisation that truly changes lives, then we want to hear from you.
Who are we?
Here at MSI UK we know that dreams are powered by our ability to make choices - we are proud to be a leading provider of Reproductive Health Care. We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.
We operate a flexible hybrid model which means you can work from the comfort of your own home*. To provide the flexibility to our colleagues that we know is so important right now, you will be required to work at our Contact Centre based in Bristol, once a week.
Working as a Client Care Coordinator your role will be varied as you will interact with our clients over the telephone carrying out inbound, pre-booked appointment outbound calls and online chat. We are excited to be able to offer a salary increment once you complete all of the required training for the role - we will be happy to tell you more about our great development opportunities at interview
Previous experience of working within sexual and reproductive health is not a requisite of this role.
- Subject to a Risk Assessment and a minimum, fixed line internet speed

What can we offer you?
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses

Wellbeing
- Enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
- Access to Employee Assistance Programme and Doctor Line through Westfield Health - 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- We celebrate our colleagues through our national Employee Recognition Programme

Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

**MSI UK is committed to safeguarding**: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.