Front Desk Administrator

The Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more.

Come and join an exciting company which is expanding very quickly and looking for the right people to come and join our teams. In return, we develop individuals to be the best they can be and help them along their career paths.

The Menu Partners are looking for a **Front Desk Administrator - Nights **to join our team in Bicester. If you are passionate about consistently providing high quality service then this is the role for you.

**Purpose of the Position**:
To complete a detailed deployment and debrief of driver. To ensure all administrative tasks are completed. And legislation is complied with.**
**Key Activities & Responsibilities**:

- To ensure that all drivers are deployed, and statistics recorded into the transport system.
- To ensure that all drivers are debriefed at point of return to depot, and statistics recorded into the transport system.
- POD’s are checked and filed
- Check drivers POD’S for returns is completed in full by driver, so credit can be issued to customer. Ensuring the returns note is attached to the POD.
- Download driver digital tachographs as part of debrief and report any driver infringements.
- Ensure all POD’s are returned by customers, and all POD’s are signed and dated by customer.
- To ensure all defects are recorded on defect log
- To ensure all POD’s are printed before the route is due out
- Filing of paperwork ( Completed defects, Nil Defects etc )
- Key Management - Ensure all customer keys are signed out and back in, ensuring that they are placed back in the key box’s on return to depot.
- Ensure all Backhaul paperwork is completed in full by the driver
- Escalating issues to line manager where applicable
- To ensure all drivers have a fridge printout of the journey ( Transcan )
- Maintaining communication between all in house departments
- To ensure all vehicle breakdowns at road side are phoned through to relevant party and that the logistics coordinator is notified of breakdown, so customers can be contacted.
- To ensure all IDT ( Inter Depot Transfers ) paperwork is printed before the trunk is due out
- To ensure all allocated vehicles are inputted against route number on the tasking spreadsheet.
- To ensure the driver has the tools to complete the route, ie - maps, keys etc as part of the route pack
- Update vehicle status board, with vehicle VOR’s
- To ensure the operation is legally compliant at all times (Driver hours, WTD ,Vehicles )
- Ensure holiday request forms/payroll issues are passed on to the relevant manager

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**Key Attributes**:

- Customer focused and solutions driven
- Good communication skills
- Analytical mind set
- Understanding of how costs will impact the business
- Team player with a understanding of people,
- Open minded and able to embrace and influence change
- Able to work under pressure in a competitive market place
- Ethical and honest
- A “can do and will do” attitude.
- Able to deliver results

Working Pattern:
**Monday to Friday and every other Sunday - 20:00 until 05:00**
- The above list is not exhaustive of all duties and responsibilities._

INDMANAGE