Servicenow Manager

3 weeks ago

London, United Kingdom TLG Recruitment Full time

Manager ServiceNow

The Role

Your key responsibilities

There, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilitiesthrough ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presentingto executives of large companies, so you’ll need to personally understand and influence our clients. This also means that you’ll need to be ready for regular travel.

Skills and attributes for success
- Acting as a technology leader across all aspects of ServiceNow solution design, project delivery and platform implementation
- Developing client-specific reporting processes and integration components
- Working closely with ServiceNow technical teams to set up the SaaS Platform
- Providing trusted advice on how digital transformation and technology enablement can lead to business improved performance for clients

To qualify for the role, you must have
- Pervious work experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
- Track record of responding to complex client needs with compelling proposals which deliver business value in a market-competitive manner
- Success in leading project teams, supervising and coaching staff and engaging with clients
- A broad understanding of the ServiceNow platform and how it can support a client’s digital strategy with an ability to explain how the ServiceNow platform impacts a client’s business processes
- The desire and eagerness to learn and grow your career within the consulting industry
- The ability to meet strict deadlines both individually and as the leader of a team
- A customer-focused approach to work demonstrated by using a deep understanding a client’s environment and directing project teams to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
- The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
- A flair for identifying, assessing and recommending opportunities to grow our client base

Ideally, you’ll also have
- Formal ServiceNow certifications
- Experience in managing client engagements through pre-sales, sales, delivery and expansion
- An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme.
- Experience with ServiceNow capabilities other than IT, including Risk, Cyber, Global Business Services, HR and Financial management
- Expert knowledge of presentation tools and exceptional presentation skills
- Strong communication skills - written and oral, virtual and face-to-face
- Seasoned Project Management skills

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